Will I get a refund after I cancel my booking?
If your plans change, we’re happy to offer a full refund when you cancel your reservation at least 48 hours before your scheduled pick-up time.
Step-by-Step Guide:
Take a quick look at the pick-up time listed on your voucher to see where you stand.
Click "Cancel My Booking" and follow the cancellation steps.
After cancellation, your funds are automatically issued as a Booking Credit linked to your email address.
If you prefer a refund to your original payment method, you can request it using the link in your cancellation confirmation email.
This option remains available for up to 1 year after cancellation. Once requested, refunds usually take 5–10 business days to process.
"Since I cancelled 2 hours before pick-up, I should get my money back."
For cancellations made less than 48 hours before pick-up, the rental prepayment goes to the supplier to cover the cost of keeping the car off the market for you. The good news is that if you purchased Full Coverage, we can still fully refund that specific portion right up until your pick-up time.
"If I don't pick up the car, my booking is automatically cancelled and refunded."
To receive any eligible refund, you must cancel through "My Booking" before your scheduled pick-up time. If the pick-up time passes, the reservation is considered a no-show, and no refund or Booking Credit will be issued.
💡 Did You Know?
Your Booking Credit remains valid for 3 full years and can be used for one or multiple future bookings.
If you later decide you'd prefer a refund to your original payment method, simply use the link in your cancellation confirmation email. The link remains valid for up to 1 year after cancellation.
What to do next:
If your trip is still more than 48 hours away, go ahead and log in to "My Booking" right now to cancel your reservation and secure your full refund.
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