How do I share my experience with you?
We love hearing from our travellers! Whether you had a fantastic road trip or ran into a few bumps along the way, your feedback helps us grow and guides our future renters. Depending on what you’d like to share, there are two great ways to let us know about your experience.
Step-by-Step Guide:
Trustpilot: If you’d like to share your story, leave a star rating, or give a shout-out to a specific agent, our Trustpilot page is the perfect place.
A Quick Tip: Since Trustpilot is a public forum, it’s a wonderful spot for feedback, but it isn’t designed to handle sensitive financial details or refund processing.
Log In: Head over to the "My Booking" section on our website.
File a Claim: Click the "File a Claim" or "Submit a complaint" button.
This is the best way for our team to securely handle issues like unexpected charges or refund requests, as it keeps your data safe while we work on your case.
Timing is Everything: To help us get the best results for you, we recommend submitting your claim within 90 days of dropping off your car. This ensures we can get all the details we need from the supplier before too much time passes!
"If I leave a bad review on Trustpilot, you will fix my refund faster."
We read and value every review, but our Trustpilot team isn't able to process payments. To get a refund or a resolution started, the "My Booking" form is the best tool for the job; it puts your request directly into the hands of our specialised Claims Team.
💡 Did You Know?
Your feedback truly makes a difference. We read every single review and complaint. If a rental supplier consistently receives low ratings, we’ll step in and stop working with them to ensure our travelers are always protected.
What To Do Next:
If you want to share your travel story, head over to Trustpilot!
If you have a concern that needs a financial resolution, simply log in to "My Booking" and file a claim so we can start making things right for you. We're always here to help!
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