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Frequently Asked Questions

What if I have been charged extra for my hire car?

If you have been charged for something not listed on your Voucher and don’t understand why you have been charged, you can contact our Customer Support team. We will ask you to provide the invoice issued by the car hire company for these charges as well as other relevant documents. We’ll analyse all the information and evaluate the situation point by point. If a mistake was made by the car hire provider, we advise you to contact the car hire company directly. If no mistake was made, we will help you understand the exact reason for the charge.

It’s important that you familiarise yourself with the rental conditions before you travel. When you search for a hire car on our website, you will find a link to these Rental Conditions. If you choose to purchase an additional service from the hire provider when picking up the car, make sure you understand how much this service will cost and if there are any potential fees for not following the agreement.

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