What happens if my hire car gets damaged?

Coronavirus Update

Here is the latest information concerning COVID-19 and renting a car on DiscoverCars.com.

We are working around the clock to keep up with the constantly-changing situation throughout the world so we can provide you with up-to-date information regarding travel restrictions, rental branch opening hours, shuttle services, safety measures, and more. Our Customer Support team is ready to assist you any time, night or day.

If seeking general travel advice, we strongly recommend consulting the guidance of your government and the World Health Organization.

Your health and safety are of the utmost importance to us.

If you do travel, we want you to be as safe as possible while doing so. Thus, we have added information in our search results letting you know which rental companies are disinfecting their vehicles to prevent the spread of the virus.

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A badge is shown next to all cars that we have confirmed are disinfected between each and every renter.

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Use the filter on the left-hand side of the search results to only see vehicles that are confirmed to be thoroughly disinfected.

We understand your need for flexibility.

We’d like to tell you that we’ve become more flexible, but the truth is that we were always flexible. If you need to change the dates of your rental or you decide to travel somewhere else, you can modify your booking in the My Booking section without charge (although the rental price may change).

What happens if my hire car gets damaged?

If your hire car gets damaged the first thing to do is to contact the car hire agency. If your hire car has only basic insurance, you will have to cover the damages up to your excess amount.

If you have purchased Full Coverage from Discover Cars, you will need to Contact Us and provide us with all the information about the accident. Once we receive the necessary documents, we’ll analyse the situation and then refund you for charges and costs related to the damage if warranted

If you have purchased any insurance with the car hire provider, you will need to contact the provider.

If you have your own insurance, you will need to contact your insurance company and follow their procedure for claims.

Coronavirus Update

Your health and safety are of the utmost importance to us.

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Search filter

We understand your need for flexibility.

Frequently Asked Questions

What happens if my hire car gets damaged?