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Frequently Asked Questions

Why haven’t I received a confirmation of my booking?

You can check the status of your booking at any time on your My Booking page (you’ll automatically receive a link to this page after you make a booking on our site). Because we work with many partners to find you the best deal, it may take some time before your booking is confirmed.

If your booking status says “confirmed,” but you haven’t received a confirmation email from us, there are a couple of steps you can take. First, refresh and double-check your mailbox. If the confirmation email still hasn’t arrived, check your mail program’s spam folder.

If after doing this you still can’t locate your booking confirmation email, please contact our Customer Service team. We’ll be happy to help you resolve the situation.

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