Frequently Asked Questions
What happens if my flight is delayed or cancelled?
If your flight has been delayed, it is your responsibility to contact the car rental company and inform them of the delay. You will find their contact information on your booking voucher. If you are unable to contact the car provider, you can contact our Customer Support team and we’ll do our best to inform them. Bear in mind that if you do not arrive on time or do not inform the car rental company about the delay, your reservation will be automatically cancelled and considered as a no-show.
Please check in Rental Conditions to see what the grace period for your rental is. (Grace period is an extra amount of time you are given in case of being late.)
If your flight was cancelled, the first thing to do is to contact our Customer Support team. Inform us about the cancellation before the original pick-up time, and we will do our best to inform the car provider about your situation. We’ll also ask them to hold the car for you for pick-up the following day. Do note that you will still have to pay for the first day as the car was reserved for you.
We can also try to find a different car for you. In this case, the new price will usually be higher than the original price because the car will be needed within a short period of time. But we will give you a new Voucher without charging another prepayment.
In the event of a delayed or cancelled flight, we advise you to contact your airline to check the compensation procedure in the country where you’re travelling.
Bear in mind that flight delays and cancellations are out of our control and Discover Cars is not responsible for any problems or additional costs incurred due to airlines.