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Surprice in Tbilisi (Downtown)
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: The people were very helpful and kind.
Cons: The car tires were in a very bad condition. This caused a puncture, which was very annoying. However, the surprice service was very helpful with translating and communicating to the local people. helped with fixing
Pros: Overally good value for money, don’t expect cars to be new (330 k km and 260k km for both our cars), but the staff is helpful and they can organize the support quickly when needed. The pick up and drop off procedures were fairly quick and straightforward. The staff at the office was very nice and helpful - when we run into an issue with our current car, they promptly offered help through technical manager and organized the car replacement (with a bit of an upgrade for the new car).
Cons: The driver who dropped off the replacement car was extremely unpolite and condescending. A small detail to give a heads-up for other customers, the office can be a bit difficult to find (it’s a regular building and the office is on the 2nd floor).
Pros: Nice and efficient personnel
Cons: Vehicle was old with 160,000 miles and not in best technical condition
Pros: Very poor car, not worth the value of money charged
Cons: I felt cheated in renting car through your agency
Pros: Fast and willing to assist
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 24.
Maximum rental age is 75 years.
A senior driver fee applies to drivers over the age of 70.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
In addition to the regular driver license, an International Driving Permit is also mandatory if the customer is not a resident of the following country(ies): EU countries.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the renter and each additional driver must present the following documents: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
In the event of damages to the car, without providing a police report, CDW and any other additional protection become voided.
The following credit cards issued on the main driver's name are accepted: MasterCard, Visa. Any other cards or cash payments are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Additional charges will be applied in case the car is crossing state or region borders.
Crossing country borders is allowed to the following countries: Armenia.
Crossing the country border or using a ferry (traveling to an island) is forbidden.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Delivery/Collection service is available only by previous request.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 120 minutes.
Pick-up & Drop-off
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