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Snap Rentals in Auckland (Downtown)
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: The girl at end was fabulous and the one in the phone. She was excellent, friendly, efficient and would use again bc of her
Cons: The guy at beginning didn’t have car request needed washing so had to wait and just seemed rude and disinterested on pick up. Also had to wait while he helped someone else after me . If my car was ready he wouldn’t have to do this
Pros: All fine.
Cons: Long wait in reception on pickup. No maps on car display system.
Pros: All friendly and fast
Pros: Friendly staff, easy pick up and drop off. Car was in immaculate condition.
Pros: Rental agents were very friendly and thorough with noting any previous scratches on the car so I felt confident I wouldn't get charged for any damage that was there already.
Cons: Nothing, everything was great.
Pros: friendly and efficient
Pros: Efficient process, friendly staff
Cons: Discovery cars could have been clearer about the required bond on pick-up.
Pros: I didn't like the service.
Cons: I didn't get the car that I booked... and the staff were somewhat dismissive about it... essentially saying that's all we have...blaming "Discover Cars" and you can go elsewhere if you want...
Pros: The customer service from the pick up rep & drop off rep was excellent. Cheerful & friendly.
Cons: Absolutely nothing!
Pros: Quick service and clear explanations
Cons: Location of office a bit far from City centre
Pros: Employee was very efficient and courteous
Pros: The Snap Rentals where efficient and not time was waste at either pick up or drop off
Pros: The service was fantastic at both the Auckland airport depot and the downtown Auckland depots - staff very friendly and super helpful
Cons: Very efficient- service was fantastic
Pros: The representative was very friendly and efficient.
Cons: Not proactive in helping me cancel my insurance with Discover Cars so that I could avoid the surprise $2000 holding fee. I needed to contact DC to do this and was very stressed about the whole situation. No sympathy or help offered.
Pros: see above
Cons: Should have told me how you open the fuel cover
Pros: Unhelpful in a lockdown situation
Pros: convenient location affordable price
Cons: parnell location not signposted on street, confusing to find took a while to be served. car was dirty car was older than advertised
Cons: Car not in good condition and the driver side headlight is not working , inside the car is dirty
Pros: They looked after me well
Pros: Didn’t like any part of it, showed up to the rental company expecting my rental only to be told there were no rental vehicles available, no notice was given and no refund of vehicle was given, would not recommend any of my clients to go with this third world service..... very very angry and disappointed. Never again discover cars only due to the people at snap cars that helped me out to get another vehicle as discover cars is only a third party that has no idea on how to manage bookings
Cons: Didn’t like any part of it, showed up to the rental company expecting my rental only to be told there were no rental vehicles available, no notice was given and no refund of vehicle was given, would not recommend any of my clients to go with this third world service..... very very angry and disappointed. Never again discover cars, it was only due to the people at snap cars that helped me out to get another vehicle as discover cars is only a third party that has no idea on how to manage bookings
Pros: Happy and positive rental agent
Pros: The car worked.
Cons: Car had significant body damage, gas tank was only half full, they took a $2,000 bond and insisted it would take THREE weeks to return it to me.
Cons: Very dishonest
Pros: Quick, friendly
Pros: Customer service agents were great!
Pros: The lovely guy John on pick up totally awesome and excellent service. Not the disgusting attitude is the field. How dear she speak to me like that.
Cons: Do I need to say more. Rudely spoken to, she walked away from me and had the audacity to raise her voice
Pros: They were friendly and efficient
Cons: Ths fuel gauge wasnt accurate and i had to fill the car at two separate service stations - it still didn't show full
Cons: Didnt have GPS at rental place. Had to go to airport location to get one... delayed my day.
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
An administrative charge of 5 % will apply for payments made using the following card(s) American Express.
A Young driver fee is not applied.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
In addition to the regular driver license, an International Driving Permit is also mandatory if the national driver license is not written in English.
In addition to documents mentioned previously, the customer will need the following: valid driver license, 2 proofs of home address (e.g. Utility bill), that is valid for at least 3 months before the pick up date.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
An administrative charge of 2 % will apply for payments made using the following credit card(s): MasterCard credit card, VISA credit card.
An administrative charge of 5 % will apply for payments made using the following credit card(s): American Express.
Debit cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
It is forbidden to cross country borders.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Pick-up & Drop-off