COVID-19 Update

Coronavirus Update

Here is the latest information concerning COVID-19 and renting a car on DiscoverCars.com.

We are working around the clock to keep up with the constantly-changing situation throughout the world so we can provide you with up-to-date information regarding travel restrictions, rental branch opening hours, shuttle services, safety measures, and more. Our Customer Support team is ready to assist you any time, night or day.

If seeking general travel advice, we strongly recommend consulting the guidance of your government and the World Health Organization.

Your health and safety are of the utmost importance to us.

If you do travel, we want you to be as safe as possible while doing so. Thus, we have added information in our search results letting you know which rental companies are disinfecting their vehicles to prevent the spread of the virus.

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A badge is shown next to all cars that we have confirmed are disinfected between each and every renter.

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Use the filter on the left-hand side of the search results to only see vehicles that are confirmed to be thoroughly disinfected.

We understand your need for flexibility.

We’d like to tell you that we’ve become more flexible, but the truth is that we were always flexible. If you need to change the dates of your rental or you decide to travel somewhere else, you can modify your booking in the My Booking section without charge (although the rental price may change).

Palma de Mallorca Airport (PMI), Mallorca, Spain - Balearic Islands
Unable to find any location
Driver's country of residence is United States of America (USA) and age is 30-65
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Ok Rent A Car at Palma de Mallorca Airport

Carrer Son Oms, 1607199 Palma, Illes Balears
0044 8 435 081 118
Pick-up instructions
After collecting your luggage, head towards the main hall of LLEGADAS/ARRIVALS through gate B and exit the terminal through gate 02. Continue straight forward until the pedestrian walkway and the minibús parking. At this point you will find the black minibus with green OK Rent a Car signage that will take you without charge to the office. In case the shuttle bus is not there waiting for them. The telephone number for assistance is: 0034 971 126 880
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:07:00-21:00
Tue:07:00-21:00
Wed:07:00-21:00
Thu:07:00-21:00
Fri:07:00-21:00
Sat:07:00-21:00
Sun:07:00-21:00
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car
Spain
Renault Clio
December 18, 2020

Pros: It was fast but perhaps because there was nobody when we arrives

Cons: The price, the insurance, also if you purchse it i dont know why also OKcars take money as a deposit from my account.

Spain
Fiat 500
November 16, 2020

Pros: Good service from Luca

United Kingdom
VW Golf
November 6, 2020

Pros: Speed of collection

Cons: They didn’t give me a plan of all the scratches and damage to the car. Instead they suggested I took photos before I drove it away, after I raised this with them. Also it took quite a long time to hand back the car ( there was a long queue)

United Kingdom
Fiat 500
September 22, 2020

Cons: they charge a huge fee for insurance when you get there

United Kingdom
Renault Clio
September 20, 2020

Pros: The car quality

Cons: Nothing

United Kingdom
Renault Clio
September 15, 2020

Pros: Efficiency, speed of service and good price!

United Kingdom
Fiat 500
September 1, 2020

Pros: Not much.

Cons: Spent almost two hours queuing to collect the car!

United Kingdom
Renault Trafic
August 25, 2020

Pros: Nothing, I would never use them or let anyone I know use them ever again, very poor sevice

Cons: The tried to accuse me that there was new damage on the car in 2 locations, until I showed them the evidence I had previously taken pictures and a Video of, they did not check the car with me on arrival and nearly tried to fraudulently take money from me.

Spain
Renault Clio
August 14, 2020

Cons: Unclear information given which resulted in a parking ticket.

United Kingdom
VW Golf
August 12, 2020

Pros: Nothing

Cons: Long wait. No air con in waiting room. Not the car we signed up to hire.

Spain
Fiat 500
August 10, 2020

Pros: nada que resaltar.

Cons: Alquilamos un coche automatico, confiamos en que al menos tenia hecha la revision basica, pero NO, problemas, en el motor, con el start/stop, sin liquido refiregerante. Tratamos de contactar con "asistencias en carretera" durante 3 días, no obtuvimos respuesta algunas ("todo los agentes estan ocupados"), el coche se recalentaba, por momentos no tiraba mas de 30 y por autopista (un peligro), tuvimos que llevarlo a un taller por cuenta propia. Primera experiencia y muy insatisfecha.

Belgium
Renault Clio
August 2, 2020

Pros: Scammers

Cons: When we came to OK Rental we wait 1 hour even thou we have booking on 10.00 a.m. After this young stupid girl refused me rent a car because she didnt like my belgish bank card!!! I have paid 40 eur advance and she didnt pay me this back. THEN WE STAYED WITHOUT CAR in the middle of nothing - 5 km from city without transport in Mallorca! Temperature 40 degrades! Then wa were without car. Super! The best!

United Kingdom
Renault Clio
July 28, 2020

Cons: Unnecessary rudeness of woman at check in. Extraordinary behaviour.

Germany
Renault Clio
March 10, 2020

Pros: fast service

Cons: it's difficult to find drop off area

United Kingdom
Opel Zafira
November 8, 2019

Pros: Everything, will use again

Cons: N/A

United Kingdom
Opel Zafira
October 24, 2019

Pros: The car was modern and efficient

Cons: The appalling three hour wait in cramped conditions in searing heat at the office while waiting to pick up the car.

United Kingdom
Nissan Micra
October 21, 2019

Pros: efficient pick up

Cons: had to check the car myself and report any damage, when I returned the car after just one week they had moved with no notification to me and not even a notice at their old address, had to ask another rental company where they had moved to and find them myself

United Kingdom
Renault Clio
October 16, 2019

Pros: The drop off was efficient. The shuttle buses were regular and efficient.

Cons: Terrible customer service. It took as long to get the car as it did to fly to Majorca - over 2 hours. Very frustrating.

United Kingdom
Nissan Micra
October 14, 2019

Pros: The car was good and the drop off was efficient and the price was good

Cons: the waiting in the office and the one of the staff making me feel uncomfortable when I`d booked a policy before travelling then trying to scare me into buying another making me feel worried

United Kingdom
Nissan Juke
October 7, 2019

Pros: Thoroughly professional

Cons: Would have been nice to have info about where shuttle bus picked up.

United Kingdom
VW Golf
September 29, 2019

Pros: price

Cons: The slow speed return of security deposit(s)

United Kingdom
VW Golf
September 25, 2019

Cons: Very long wait to get to the office via free pick up bus, once there we had to wait at least 40 minutes to be served as it was so busy. The staff added on their premium cover and road side assistance and we only realised once we had left. We’ve emailed twice and no response so are taking it up to the bank. They took total advantage of the long wait and pressure of people queuing behind us to rush through mentioning those details.

United Kingdom
Opel Zafira
September 19, 2019

Pros: Served quickly late at night

Cons: Nothing

Australia
VW Golf
September 17, 2019

Pros: Staff were polite and competent

Cons: I couldn’t extend my car hire over the phone which was very inconvenient

United Kingdom
Nissan Micra
September 4, 2019

Pros: Battery went flat and ok car hire said we had to pay 350euro to get it looked at, used local garage instead.nothing good

Cons: Terrible service, scare mongering fro. Staff to make sure we took fullycomp insurance

United Kingdom
Opel Zafira
September 3, 2019

Pros: Not much. Car was great and staff friendly but still I felt robbed.

Cons: Solely the fact they forced me to buy insurance at £150. I already had my own insurance before going.

Hungary
VW Golf
August 31, 2019

Pros: Cheap price

Cons: Car rental agent said that full insurance service by discovercarhire is not eligible for excidents or small demages on the carvcaused by me. I had to talk to a discovercarhire agent on phone tobclearify the situation.

United Kingdom
Nissan Qashqai
August 29, 2019

Pros: NOTHING

Cons: The condition of the car externally, lots of dings and scratches. These were not listed on the initial form I was asked to sign, when I added them as requested after checking the car and returned to the office the girl who served me started shouting abuse and insults at me. This greatly upset my wife and daughters who were already tired after the flight. I refused to speak to this girl and eventually a manager was found. The manager did agree the damage to the vehicle and apologised ...

United Kingdom
VW Golf
August 22, 2019

Pros: The staff were really friendly and patient. The car was in really good condition and it was very clean and easy to drive

Cons: The location of the office was not as close to the airport as expected and at the drop off there was a lack of staff. Not a big fan of the bright green suspenders worn by the male staff

Estonia
Renault Clio
August 16, 2019

Pros: Nice and clean car, quick service.

Cons: First of all it would be nice idea to put a kind of sign OK RENT near the parking space for shuttle bus. If the bus has not arrived customers are a bit confused where to go and where to wait. Then I don't understand why clerks push full protection insurance so intrusively. I told them, that I have my own insurance for any kind of rental cars and in case of any single scratch everything will be covered. Then they started to insist. I did not like that.

United Kingdom
Nissan Micra
August 15, 2019

Pros: Cheap

Cons: Staff were rude and lazy during pick up process. Charged me an extra £250 after I returned to London and have not explained why.

United Kingdom
VW Golf
August 13, 2019

Pros: Happy smiling individual

Cons: Nothing

Poland
Renault Clio
August 7, 2019

Pros: none

Cons: scammers

United Kingdom
VW Golf
July 30, 2019

Pros: Nothing really

Cons: They charge extra to receive an efficient collection. They try hard to sell you extra very expensive premium insurance. I had to identify all the damage and there was a lot of damage. They tell you it must be full of petrol on return yet provides it with half a tank. The car had a warning ‘low tire pressure’ warning in collection and even after I filled the tyre it still said the same.

United Kingdom
Nissan Qashqai
July 2, 2019

Pros: Shuttle service, simple returns, new vehicle.

Cons: Customer Service was appaling. Having to pay extra to get served within 1.5hr is unheard of in western world. Queuing is worst i’ve Experienced in my life. Would never consider going back to OK and would strongly recommend against them to friends and family. Their aggressive sales technique of the insurance excess policy was misleading, inappropriate and lacking of factual basis. We left with an impression ‘you are not ensured’. The most unpleasant experience of the holiday. Never again.

Germany
Nissan Juke
June 25, 2019

Cons: Super expensive insurance and extremely long wait for car

United Kingdom
Opel Zafira
June 8, 2019

Pros: Service??? A bit like the service left by a dog on the beach that you happen to stand in bare foot....

Cons: 2 & 1/2 hours wait to pick up car, charged for extra driver and extortionate ins, could not get through to their help line in Mallorca, charged 50€ to drop car off, customer service - bad overall saying there was nothing they could do and blamed some other company they would not name. Left a cloud over our holiday as felt ripped off.

United Kingdom
Nissan Micra
June 6, 2019

Cons: They try to sell you insurance and scare you that the one that you purchased is not valid

United Kingdom
Renault Clio
May 21, 2019

Pros: good clean car and easy drop off

Cons: overlong wait to be served at desk. Ridiculous queue jumping scheme to extract more money from customers

United Kingdom
Renault Clio
April 29, 2019

Pros: Nearly new car

Cons: I was forced into spending approximately an extra 100 euros on insurance and roadside assistance, despite having already taken out separate hire car excess. This wasn't made clear at the time of booking that this would be a requirement.

United Kingdom
Renault Clio
July 17, 2018

Pros: absolutely NOTHING

Cons: Where do I start? You don't give me enough space to describe my complete experience but to sum up: Over a 3 hour wait to get the car with 4 small children, I had to pay €18 extra to save that becoming a 5 hour wait, the car was given with 1/2 tank although they tried to charge us for a full tank on return and asked me for evidence that it only had 1/2 tank to begin, the radio had a constant beep which we couldn't turn off for the entire stay so we couldn't use the radio or Satnav. pls call me

United States of America (USA)
Renault Clio
May 27, 2018

Pros: Got good advice on car insurance. The check in procedure was very good.

Cons: OK car rental was overwhelmed with business and we had to wait one and a half hours to check out. There was a big argument going on between a customer and an agent and we were very frustrated. I would not recommend OK Car Rental to anyone!

Hungary
FIAT 500
May 22, 2018

Pros: The age and quality of the car was over our expectations.

Cons: The OK car did not in formed me properly about the conditions of the deposit and forced me to pay the full insurance what was mire then the rental fee itself.

United Arab Emirates
FIAT 500
April 11, 2018

Pros: fast an secure

Cons: Would have been nice to be mentioned in the confirmation voucher how to reach /find the representative in the Mallorca Airport

Spain
Nissan X-Trail 5+2
April 8, 2018

Pros: Shutle service

Cons: Reserved car not available, had to return next day to swap. Time and money spent for nothing. Then got Citroen berlingo which gave the required 6 seats but is not an Nissan X trail. First car offered was Citroen cactus, not suitable for 6. And car was dirty, interior and exterior First girl apologized and was friendly, second day different girl with bad customer skills. Using your company for many years but never such bad experience as with OK cars, which is not OK Will avoid them in future

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Rental Conditions

Please check the Rental Conditions for each specific vehicle prior to booking as some conditions, particularly the deposit and deductible, may differ based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Collision Damage Waiver (deductible: € 900.00 - € 1050.00), Theft Protection, Third Party Liability (TPL), Airport surcharge, Free modifications, State Tax.
Driver requirements
Minimum rental age is 19 years.
A young driver fee of 10.00 EUR per day applies to drivers under the age of 26, with a maximum of 300.00 EUR per rental.

There is no maximum age.
A Senior driver fee is not applied.

The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.

A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
Driver licenses from the following country(ies): China will be accepted only if the translation is approved by the Consulate or Embassy.

In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card until the end of the rental period.
The exact deposit is determined on pick up since the amount is dependent on the vehicle.
The deductible/excess amount is from 900 EUR to 1800 EUR, depending on the car group.
Geographical restrictions
Crossing country borders is allowed to the following countries: Andorra, France, Portugal.
The purchase of the following insurance(s): Cross Border Pack is mandatory.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Optional extras and services
Available special equipment: GPS Navigation system, Child seat (2-4 years of age), Outside of business hours, Young driver fee.
Prices for extras are shown on the booking page.

Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.

Delivery service costs from 20 EUR to 120 EUR, depending on the distance.
Fuel policy
The vehicle is provided with a full tank of fuel and must be returned with the same amount in order to avoid an additional charge per liter/gallon of missing fuel plus a 29 EUR refueling service charge.
Diesel vehicles are available for an additional charge of 3 EUR per day, with a maximum charge of 30 EUR per rental. A deposit for a tank of fuel is required upon pick up.
Rental period
The maximum rental period per agreement is 30 days.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Business hours
Service outside of business hours is available by request and for an additional charge of 50 EUR.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 59 minutes.

Pick-up & Drop-off
Mon:07:00 - 21:00
Tue:07:00 - 21:00
Wed:07:00 - 21:00
Thu:07:00 - 21:00
Fri:07:00 - 21:00
Sat:07:00 - 21:00
Sun:07:00 - 21:00

Top Suppliers at Palma de Mallorca Airport

Interrent
Exceptional 9.5
+34918340262
Diseminado Aeropuerto Son Sant Joan, 75, 07611 Palma, Illes Balears
$10 - $41
Working hours
Mon:07:00-23:00
Tue:07:00-23:00
Wed:07:00-23:00
Thu:07:00-23:00
Fri:07:00-23:00
Sat:07:00-23:00
Sun:07:00-23:00
Alamo
Excellent 8.9
971266001
Enterprise Rent A Car
Working hours
Mon:08:00-19:00
Tue:08:00-19:00
Wed:08:00-19:00
Thu:08:00-19:00
Fri:08:00-19:00
Sat:08:00-13:00
Sun:08:00-13:00
National
National
Exceptional 9.2
+34971266001
National Car Rental, Aeropuerto, 07611 Mallorca, Illes Balears
$31 - $36
Enterprise
Enterprise
Excellent 8.8
+34971266001
Aeropuerto Son Sant Joan, 07611 Mallorca, Illes Balears
Keddy
Keddy
Excellent 8.6
+34902105055
Son San Juan Airport, terminal A, 07014 Palma Sola
$20 - $62
Working hours
Mon:07:30-21:30
Tue:07:30-21:30
Wed:07:30-21:30
Thu:07:30-21:30
Fri:07:30-21:30
Sat:07:30-21:30
Sun:07:30-21:30
Economy rent a car
Economy rent a car
Excellent 8.5
Avis
Avis
Excellent 8.5
+34902110261
Aeropuerto De Palma
$24 - $39
Working hours
Mon:07:30-22:00
Tue:07:30-22:00
Wed:07:30-22:00
Thu:07:30-22:00
Fri:07:30-22:00
Sat:07:30-22:00
Sun:07:30-22:00
Budget
Budget
Excellent 8.5
+34902110261
Aeropuerto De Palma Palma De Mallorca
$21 - $38
Working hours
Mon:07:30-22:00
Tue:07:30-22:00
Wed:07:30-22:00
Thu:07:30-22:00
Fri:07:30-22:00
Sat:07:30-22:00
Sun:07:30-22:00
Amigo Autos
Amigo Autos
Excellent 8.5
+34902931465
Carrer de Can Singala, 18, 07199 Palma, Illes Balears
Working hours
Mon:07:00-22:00
Tue:07:00-22:00
Wed:07:00-22:00
Thu:07:00-22:00
Fri:07:00-22:00
Sat:07:00-22:00
Sun:07:00-22:00
Everycar
Everycar
Excellent 8.5
+34971730696
Polígono Son Oms, C / Camp Franc, 27, Palma
$23 - $804
Working hours
Mon:08:00-20:00
Tue:08:00-20:00
Wed:08:00-20:00
Thu:08:00-20:00
Fri:08:00-20:00
Sat:08:00-20:00
Sun:08:00-20:00
Europcar
Europcar
Excellent 8.3
+34911505000
Son San Juan Airport, terminal A, 07014 Palma Sola
$19 - $41
Working hours
Mon:07:30-21:30
Tue:07:30-21:30
Wed:07:30-21:30
Thu:07:30-21:30
Fri:07:30-21:30
Sat:07:30-21:30
Sun:07:30-21:30
Record-go
Excellent 8.2
+34600907087 / +34677406494 / +34610530091 / +34610565570
Aeropuerto de Palma de Mallorca, 07611
$15 - $28
Working hours
Mon:06:00-22:00
Tue:06:00-22:00
Wed:06:00-22:00
Thu:06:00-22:00
Fri:06:00-22:00
Sat:06:00-22:00
Sun:06:00-22:00
SIXT
Excellent 8
+34871180192
Palma de Mallorca Airport, Zona rent a car - Llegadas, 07610 Palma, Illes Balears
$19 - $70
Goldcar
Very good 7.5
+34918341400
Disseminat Aeropuerto son Sant Jo, 07611 Palma, Palm Beach County
$8 - $35
Working hours
Mon:07:00-23:00
Tue:07:00-23:00
Wed:07:00-23:00
Thu:07:00-23:00
Fri:07:00-23:00
Sat:07:00-23:00
Sun:07:00-23:00
Ace Rent a car
Very good 7.5
+34902360636
Carrer De Can Singala, 16, 07199
$11 - $27
Working hours
Mon:07:00-22:00
Tue:07:00-22:00
Wed:07:00-22:00
Thu:07:00-22:00
Fri:07:00-22:00
Sat:07:00-22:00
Sun:07:00-22:00
Rhodium
Very good 7.4
+34918341400
Majorca Airport Arrivals terminal office 07071 Palma de Mallorca, Balearic Islands
$11 - $45
Working hours
Mon:07:00-23:00
Tue:07:00-23:00
Wed:07:00-23:00
Thu:07:00-23:00
Fri:07:00-23:00
Sat:07:00-23:00
Sun:07:00-23:00
Centauro
Very good 7.1
+34971494160 / +34966360360
Cami de Son Fangos, 147, 07199 Palma, Illes Balears
Click&Rent
Click&Rent
Very good 7
+34971730696
Polígono Son Oms, Carrer del Camp Franc, 27, 07199 Palma, Islas Baleares
$12 - $1347
Working hours
Mon:08:00-20:00
Tue:08:00-20:00
Wed:08:00-20:00
Thu:08:00-20:00
Fri:08:00-20:00
Sat:08:00-20:00
Sun:08:00-20:00
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