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Ok Rent A Car at Bergamo Airport
Customer Ratings and Latest Reviews
Cons: There is no shattle of "ok rental" a the Airport. Despite it was promised in the confirmation email. They use another company's shuttle - "parking go". This must be communicated to the customer while making the booking. l spent 40 min figuring how to get to the rental at the airport.
Pros: Drop off was easy
Cons: The way you can't tale the car unless you pay for the extra insurance. Also the email says to look for a shuttle bus that says Ok rental but after waiting for about 30 mins then get told to find a go parking shuttle.
Cons: Late fees not included in price at discover cars, wouldn’t accept discover cars insurance, didnt accept credit card, rental site is not at the airport which was also not advised by discover cars prior to the sale.
Cons: Poor customer service. Very pushy trying to sell extra insurance, when we already had cover.
Cons: Awful sales pressure from the staff. Totally ruined my holiday. Made us frightened to use the car so totally restricted my holiday
Pros: New car, very clean
Cons: On arrival at airport given wrong information on what pick up taxi would look like! Miserable sales staff at office and pressure to take further insurance out and upgrade car!!
Cons: Service lacking. All sorts of additional costs added at time of collection. Drop off agent very unhelpful.
Pros: New car
Cons: Very unhelpful agent, was insisting my full middle name should be on my credit card. She would only back down once broker got involved.
Pros: Kindness of staff
Cons: Impossibility to arrange a drop off out of desk opening times
Cons: I forgot to bring back the parcel shelf of the car. The car rental company charged me EUR 250, which is far above the value of the shelf. This is unreasonable.
Pros: OK Car Rental forced all customers while we were there to take out additional insurance.
Cons: The staff were very unhelpful and wouldn’t explain the additional charges. The car had a low pressure tire.
Pros: Brand new car (Twingo) straight from the retailer.
Cons: Worst pick-up experience ever. The representative (who called herself "I'm the boss here") was was acting patriarchal and was making it difficult to deny additional fees offered on the site. Even though I had extra full protection from DiscoverCars and I knew what it covered, she would insist she knew better and was trying too hard to push OK Rent's additional insurance for ridiculous amount of money. Didn't accept cash even though voucher told they should. She was rude and made us feel stupid.
Pros: The condition of the car.
Cons: Everything but the car. Very bad customer service, very expensive, hidden costs, double payment for the cover, difficult to find the office, appalling one to one customer service, confusing website. An overall very expensive and bad experience.