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Hertz at Cozumel Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: This was actually a budget rental. High mile 76000 miles. Tire pressure gage kept coming on. Fees were double what was quoted on fast break reservation. We were charged for a low jack so we would not steal the car which over doubled our price. This was outrageous. Never again would I rent from this establishment. Never.
Pros: Nothing this hole experience was disaster. I guess for a booking agency you are missing the most important aspect of your core business the ability to book (reserve) for your clients.
Cons: Everything Discover took 235 from me and provided nothing no car no customer service. In essence I got robbed, if I don’t get a refund for my deposit.
Pros: Car was good and it wasnt a long process to get the vehicle.
Cons: They changed my price substantially telling me I needed several coverages. I had already selected FULL coverage. I will not rent from the airport EVER again in Cozumel.
Cons: After paying the deposit on line and having around two hundred dollars to pay on pickup we were charged around seven hundred dollars.
Pros: We were able to get a car.
Cons: Car had low tires. Could not find a rep to take the car back. Security had to find us someone. Even though it was 7/8 full, the rep said we still had to go fill it up or get penalized. At end, we were ripped off at a local gas station when we tried to fill the gas. Didn't realize it until we got back to agency. The rep just said, "that's normal. you will still get penalized for not having a full tank".
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
In order to pick up the car, the following documents are required: passport, valid driver license, booking voucher, return flight ticket.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card, American Express credit card.
Only cards issued in the main driver's name are accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Crossing country borders is allowed to the following country: USA.
Information on the exact fee amount is available by request.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Using a ferry is allowed on the previous request and for an additional charge with special permission from the car rental company.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Pick-up & Drop-off
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