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DMR CAR at Istanbul Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: super service friendly staff great service will go back to them again for sure
Cons: all was good exprience
Pros: DMR CAR THEY DIDN'T EVEN GIVE ME THE CAR , THEY ASKED ME FOR HIGH DEPOSIT
Cons: Because they are fraud
Pros: The best service at the most affordable price.
Pros: Thank you very much to everyone who contributed. Affordable prices and quality service
Pros: It is really great that the vehicles are new models and clean.
Pros: The who dropping off he was very friendly and helpful
Cons: I had mention everything above
Pros: Everything it’s very good and the staf very helpful
Pros: The condition of the car was good/pick up on time
Cons: deposit is high/spent much more time to drop off the car
Pros: Please consider the rental price as well as the leasing companies. Likewise, all companies take $200, and you take $500. This is very much and not encouraging for those who want to rent.
Pros: Friendly staff, and helpful
Cons: They need to examine the car before giving to the customers , the car did not have oil and could have created problem , fortunately we sorted it out and were not stuck with it.
Pros: Car was comfy and clean and had no problem. It had a big trunk which was good.
Cons: Delivery was late, we were standing about 40 minutes on the street side until the car was delivered. Car was delivered with no fuel in it. They said road expenses were 28 Euros but they charged me 54 Euros, ai asked for details of road charges and receipts but never got a respond. Looks like they use their own exchange rate which is higher than market.
Pros: Musa is the best guy you want to deal with mash allah his customer service is on point
Pros: Great help full and understanding from their team specially Miss.Serap
Pros: - Brand New Car, great condition - Musa is a friendly and cooperative agent - Cheap rate
Cons: - The Deposit is completely withdrawn from Credit card instead of just blocking the amount (Huge deposit $1000) - The pickup and drop off processes are very stressful. There is no fixed desk at the airport. You meet the agent privately in a garage. Also you have to talk and message a lot with the agent to agree on the time and place to meet (feels rushed and last minute).
Pros: If their employees could learn more English. And if the form we sign could be in English.
Pros: Everything from the prices to the customer service. Musa was professional and friendly
Pros: From the moment I went to pick up the vehicle, they were extremely interested and professional. After renting the vehicle, Mr. Musa replied to all my questions in a short time. They were very kind and helpful. Thanks again.
Cons: I went to Turkey and hired the DMR cars through discover cars portal About my experience how to start anyways below points. 1. Problem with English 2. This company give car with no fuel so just imagine you are new to the country and no idea of roads and you are on your own 3. People are very rude working with this company specially Serpa 4. Pickup and drop just mentioned as Airport although its not Airport 5. Once you drop off the car they will charge extra money on unnecessary grounds without
Pros: They did not return the deposit back of 1000 euro. I have return the car on October 24 and the deposit 💵 of 1000 euro is not yet return back Now it’s November 16 ( 4 weeks ). They charger us extra money when we return the car for toll free and car cleaning ( we received the car not clean ?
Cons: Nothing. Bad experience
Cons: DMR is a very sketchy company. On arrival someone called and described what he looked like then we had to wait for half an hour until he showed up. Then he charged me for the full rental amount and the deposit, even though I had already paid 10% at the booking. The car was filthy dirty at pickup but at drop off they wanted to charge us for the cleanliness!!! Now after a months, I am still trying to get my deposit back but they don't respond to my messages and not returning my deposit.
Pros: Very baaaaaaaaad service
Cons: 1- More than one hour waiting in the terminal when we arrive 2- very high deposit and they don’t return it 1000€ 3- car has no engin power which is very danger in high way you lose the power suddenly 4- the deduct money from your credit every day small amount between 2-10 $ every day 5- verry bad service I ever try it 6- when I reserve the car online the contact me at 12:00 pm night time
Pros: Few things for future DMR car renters to note based solely on our experience 1. They barely speak any English, we had to use a phone translator the whole time 2. We preordered gps system and they didn’t have any, might be important for some who don’t have any cell phone connection for Google maps in a foreign country 3 It was extremely difficult and stressful to find their representative, they are located outside of the airport and no one was waiting for us in the arrivals hall as promised
Cons: 4 The worst thing that happened to us was that they give you a car with a totally empty tank! And they forgot to mention it. We ran out of gas in the middle of the highway and spent at least two hours walking around asking locals to give us a ride to the gas station. They didn’t offer to come and bring gas to us and didn’t even check a few hours later if we or the car was ok. Good value of the car for the money, I guess is one good thing I can say. But we will chose someone else next time.
Pros: Don't know yet!
Cons: So confused, don't know what to say............
Pros: They transfer me to other company named Car 2 lease .
Cons: Car made year . Tax road fees
Pros: Collection and delivery
Pros: nothing no one came to pick up or answer the call we call them 50 times
Pros: I liked their communication, especially Serap Çalışkan she was very helpful and answered all my inquiries promptly! She made the whole process go smoothly!
Cons: Didn't tell me about getting the car cleaned, tank was empty when picked car up
Pros: Asked for 7 seats and i was given 5 seats. They told me we do not hve 7 seats and i paid the same price even though the car was changed
Cons: Time consuming, not same reserved car, office outside airport, communication problems
Pros: Nothing unfortunately
Cons: I was sold to a different car rental company ?(B2CAR LEASE) who didn't have a functional car to be used.