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DMR CAR at Istanbul Sabiha Gokcen Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: I like nothing the representative talked about punching me on my face during the payment dispute.
Cons: They didn't give me full information about their insurance and I asked them to give me a clear picture of the damages which they refused. I haven't heard from them.
Pros: The car was brand new model with good price, The staffs were polite and welcoming manner
Cons: They didn't have office in airport, keep us waiting 1.5 hour to get picked up and deliver the car outside the airport. But it wortg the money
Pros: NOTHING- NO CAR EVER SHOWED UP-Disgraceful
Cons: The Worst Service Imaginable
Pros: Thank you Bekir!!!
Cons: لم اقم باستلام السيارة وتواصلت مع الشركة لأكثر من ساعه ولم يقومو بالرد
Pros: It is ok but everything is tarnished by the huge delay in picking up the car
Cons: Huge delay in coming to collect me from the airport
Cons: Horrible pickup experinece. Nobody was present at the airport, and no response on phonecall or WhatsApp
Pros: They contacted me immediately after making the reservation and explained the rental process in detail. Thank you for the easy and fast rental services in Istanbul, where I came for holiday.
Pros: Thank you for everything. Hope to see you again
Pros: Everything was great, I received my deposit back immediately after leaving my vehicle without any problems.
Pros: I would like to thank the DMRCAR family and especially Ms. Aslı for everything. You made me very happy with your caring and polite team.
Pros: Les échanges par wattshapp, la rapidité de la prise en charge et du retour .l'amabilité du personnel avec leur sourire
Pros: It was a comfortable and easy rental process. I would especially like to thank Aslı, she helped me in everything.
Pros: They are easy to reach and provide information about the entire process. My deposit was refunded instantly
Pros: It was the best rental experience. My only choice for holiday is DMRCAR
Pros: Nice cars and team respect meeting time for pickup and drop off
Pros: DMRCAR will be the only company I will choose with its cheap and quality service. Thank you everyone.
Pros: It was the best rental service I have experienced. They helped me a lot with their easy and fast solutions.
Cons: DMR gave me a car which bought from the government with some problems in the clutch and the brakes, then they gave me another car Which having a problem with the brakes, first gear and it leaks air from the driver window. They took too much deposit more than the money rental and they told they will give it back after 20 days of rent. Long period!!
Pros: The car was very new.
Cons: The car class was not available and they gave me a bigger car but charged more than the originally booked car. They did not return the security deposit till now (80 days). They charged a lot for the road toll but didn’t not give me a list of tolls. They promised to sebd by email but never did. They are unprofessional and I regret dealing with them.
Pros: The company will rob you!!!!! Don’t not rent from DMR CARS! They never paid back the deposit……
Cons: The company will rob you!!!!! Don’t not rent from DMR CARS! They never paid back the deposit……
Pros: After landing from the airport, they directed me to a location. When I arrived, the vehicle to pick me up was waiting there. Their office is 5 minutes away and when we went to their office, I saw that my car was already ready. After quick transactions, they delivered the vehicle to me. They were really very friendly and helpful. They almost left me no questions to ask. Vehicle delivery was also very fast. It was the easiest car rental service I have experienced.
Pros: Their office was very nice, it was busy but they completed the transactions quickly. They didn't forget to offer coffee amidst the busyness. The rental process was just as simple and easy. I can say that it was the best rental process I have ever experienced.
Pros: At the best car rental service. The deposit was refunded immediately and they informed me that the minor damage to my vehicle was not important.
Cons: The deposit amount ($500) was not sent. It was taken from me unlawfully. I will never rent a car from this company ever. They are a group of thieves.
Cons: Too much ambiguity in rental conditions, charges, pickup/ drop off locations and arrangements
Cons: They refused to rent me the car because my driving license was digitally renewed. And didn’t refund me the advance payment
Pros: Car was very clean.
Cons: Had to chase them to return my deposit. Tyres on car were in very poor condition.
Pros: I just liked the car. Every thing else is bad i dont recommend
Cons: insurances and child seats are very expensive. They let you pay for car washing and didn’t tell that before you rent it and other. Waited over 1:30 hours to be picked off the airport. Waited too much at the office to take the car.
Pros: كل شيء كان جيد جدا
Cons: لا يوجد
Pros: The staf was vey helpful (Musa) all cars new and clean
Pros: The staf was vey helpful (Musa)
Cons: nothing everything was very good
Pros: Everything was wonderful thanks so much Musa & Mr Gökhan
Pros: The car its new and very good, The staff very helpful, Thank musa
Pros: Good Price
Cons: double bocking of the same car and Withdrawal money without clarification
Pros: BAD SERVICE
Cons: EVERY THING
Pros: Very scary and bad
Cons: So bad
Cons: The office of DMR OUT SIDE THE AIRPORT.. you need transfer to office .. The car was unwashed when it was received from the office . The reserved insurance amount is 500 euros, which will be returned 15 days after the car is delivered, which is a long time
Pros: Very very bad
Cons: Very bad
Cons: teslimat sırasında çok bekletiliyorsunuz.
Pros: seamless highly corporate
Pros: dmr car is an excellent company in problem solving, we had a small accident, its staff came to the scene and brought us a new vehicle and allowed us to continue on the road.
Pros: no flaws missing
Pros: service quality friendly family atmosphere staff
Pros: great thanks dmr
Pros: We came very worried, but dmrcar's amazing little treats and water treats in the vehicle are impressive
Pros: excellent service brand new vehicle everything perfect
Pros: When we came to rent a car, our credit card did not work, we worried about renting a car, but dmr car found a solution to this, took the deposit in cash and returned it instantly when we delivered the car, and for the first time, we had our holiday with the brand new car we took.
Pros: The insurance money was not returned
Cons: The insurance money was not returned
Pros: It was a brand new car.
Cons: There was nobody to meet us at the airport as it stated in the agreement. Staff refused to refund the money for the petrol left in the tank, which was half full. The long wait to pick up the car.
Cons: Car was not clean from outside Car was almost empty of diesel Front left light was broken
Pros: A wonderful company and the staff are top notch. They are kind, friendly, and quick to complete the transaction. The best company from which I rented a car, and the most beautiful, loyal young staff
Pros: The most important characteristic is the car and its condition is very excellent
Cons: Delayed delivery and receipt of the car, as well as the presence of the office outside the airport
Cons: ،انتظرنا ساعة في المطار إلى أن جاء مندوب الشركه منطقة المكتب بعيده عن المطار تقريبا 10 دقائق الأفضل أن يكون المكتب في المطار، السياره التي استلمناها مليئه مهيونه من الخارج
Pros: Pick up and drop off from and to airport
Cons: First: They deduct the deposit amount from my credit card instead of only be reserved, and It will not be returned until two weeks after the car is dropped off. Second: They charge us 3000 TL for small scratches on the front right side of the car in spite of that we paid for full coverage at the website, and told us to demand for the money from the website we booked the car from.
Pros: Very efficient and professional - they cared!
Cons: The office charged me for some scratches on the car though I had a full coverage. The tank was empty i had panic to not reach the gas station
Pros: I have requested them to give me my deposit back after returning my car but they didn’t and not answering my messages.
Cons: I have requested them to give me my deposit back after returning my car but they didn’t and not answering my messages.
Pros: Teşekkür ederiz
Pros: The car.
Cons: The agent
Cons: Unprofessional and didn't respect the terms and conditions of the contract.
Pros: They overcharge me for a flat tyre 2475 TL.
Cons: We arrives in and they try to gives us a smaller vichel.
Pros: The service of the office is very bad in terms of returning the guarantee amount, as they did not recover the 500 euros, the guarantee amount until now, and upon review, no one responds to any inquiries, so what should I do with them, and is it possible for your office to contact them to recover the insurance amount?The service of the office is very bad in terms of returning the guarantee amount, as they did not recover the 500 euros, the guarantee amount until now, and upon review, no one respo
Pros: Nothing, these are thieves.
Cons: They will make an overinflated figure of any scratch they find. They are clearly lying and frauding. I have yet to receive my security deposit.
Pros: Very helpful staff
Cons: حتي الان لم يرسلوا ايميل استرجاع مبلغ التامين ومبلغ التامين مرتفع جدا ١٠٠٠ يورو
Pros: I had a problem with them, as they deducted from my visa card an amount of 880 pounds for a traffic violation, and after a month they deducted the same amount again for the same violation, and when you checked, they said that it was a mistake by them and they will get the money back and they did not ask for anything and regarding the insurance amount according to the contract they are supposed to get it back after 14 A day after the car was returned, but unfortunately they did not return the in
Pros: Excellent service. Helpful staff.
Cons: Pick up time was longer than expected.
Pros: Friendly and honest staff
Cons: Would have been useful if an email contact was provided to me before picking up the car. I had to call the office after arriving to Istanbul’s airport to arrange my pickup from the airport to the car collection site. An email contact would have made this process easier as some customers might not have international call availability.
Pros: Aimable et professionnelle
Pros: They give me a new car, first use
Cons: They give the car with nearly empty fuel, after 5 minutes of driving the car was stopped and wait 90 minutes for some body to help And finally I returned the car with more than 700 Turkish lira fuel and they will not refund me the money In usual when you rent the car, they will give you with full fuel and when you returned less than what you received they will charge you. So what I thought they are doing now that giving the car with empty fuel to take more benefit from the extra fuel when return
Pros: new & clean car
Cons: lack of focus from the staff, they tend to interact with several requests at same time and keep talking to each others
Pros: Musa El Muhammed is very friendly and professional in terms of customer service and support. I would definitely rent car with them from now on
Cons: Nothing, everything was amazing and easy
Pros: Butun arkadaslar cok yardimcilar. Küçük seylere takilmadan, mumkun oldugunca hizli hizmet veriyorlar. 7/24 telefon hatti hee turlu konuda yardimci oluyor.
Pros: The elegant and distinguished treatment of Mr. Musa, and I especially thank him for his good treatment and generosity, and I would like to deal with him on the next trips
Pros: In the day of dropping the car they found a scratch in the car from, they forced us to pay 1000 euro as they upuse use in bad manner although we paied for them full ensurrance and they wasted our time and we are family with children 3, 5 , 13 yrs and elder lady more than 60 years they dropped us late to the airpot because there office is outside the airport. Overall we paid for them more than 5000 euro
Cons: DMR company outside the airport, no representative inside the airpot we waited long time about 30 mins to pick us and went to the company. The office men were in bad attitude, they didnt communicate easily with us lack of langue skills in english or arabic. They negotionated us in very strange manner with low standards. First they requested us to pay 50 euro per day as full ensurrance after long disscusion they accepted to take 25 euro for unkown reasons. After more than 2 hrs
Pros: As usual they were very professional
Pros: They were responsive & picked me up from the airport pickup area
Cons: Their English wasn't great. Also, I don't like that they keep the 500 Euro deposit for 15 days.
Pros: The service was excellent and Musa was so nice to us
Pros: Good service Musa he is professional
Pros: I did not rent the car from this company. They are a fraud company from the beginning. The company was not present at the airport, and I was taken by bus to them for 20 minutes. They asked for a deposit of 1000 euros for a car rental of 150 euros. Very bad experience with you
Cons: I did not rent the car from this company. They are a fraud company from the beginning. The company was not present at the airport, and I was taken by bus to them for 20 minutes. They asked for a deposit of 1000 euros for a car rental of 150 euros. Very bad experience with you
Pros: Hey know how to device people:)
Cons: Their skill to act fraudulent (:)
Pros: Dast and eddicient
Cons: I recognized a söall damage on the tire. They changed the tire but it delayed my departure from the agency a bit.
Pros: I like that the car is new and the price is excellent. There is an employee named Moussa who is easy to handle and speaks Arabic
Cons: What I don't like is that when I arrive in the country, no one answers the phone to collect the car and I used to send it on WhatsApp. No one replies until a full hour after arrival. Turkish employees are trying to use the customer to pay other amounts for cleaning and whatever reason they do
Pros: Car was very clean
Cons: Front light didn’t work
Pros: شكرا على الخدمة الرائعة شكرا موسى
Cons: لا يوجد
Pros: خدمة رائعة ودعم مستمر شكرا
Cons: لا شيء
Pros: The two customer agents, yunus and Musa were both very professional and pleasent to deal with.
Pros: Everything. All personnel were very helpful and responsive.
Cons: They charge me washing 250 TR
Pros: لا يوجد
Cons: لا يوجد مكتب في المطار وقت الاستلام 6.30 ولم ياتي المندوب الى الساعه 10 وبعده يوديك مكتب خارجي ووقت التسليم اكثر من الازم
Pros: they gave me a new car
Cons: picking up process from the airport was a bit bumpy. but we worked it out.
Pros: Rubbish and complete scammers
Cons: Everything, this company is a scam!
Pros: Price, employees, cooperation, condition of the car.
Pros: دعم فني مستمر و الرد على طول و يتحدثون العربية
Cons: الاجراءات سريعة و متعاونين
Pros: الأخ موسى
Cons: لا أعلم
Pros: The employees deal with customers well. I am happy to deal with you, and I would like to thank Mr. Musa. This is my third dealing with you, and it will be on an ongoing basis for every two weeks. Thank you
Pros: Mossa was a good person and it was a good deal
Pros: Musa El Muhammed A very nice and helpful person, I hope to deal with him again
Cons: Excellent car office. Their cars are new and very clean
Pros: Easy, Great, Fantastic especially the employee Moosa
Pros: I am happy with the service. Musa Bey, the office manager, was very helpful.
Pros: Their employees generally. Specially Mr. MOSA fast picking process. and always available for support and help. Thank u very much.
Pros: Personals and calling one day before providing contact to assist you revive or drop the car
Pros: Güller yüzlü arkadaşlar çok teşekkür ederim
Pros: A+ Customer Service
Pros: I received my deposit after one month and 7 days I recommend to get the car from DMR car company if you want to get your self in the trouble 😡😡😡😡😡
Pros: All the services provided by DMR were good, especially the employee who received me early in the morning. His name was Musa Mahmoud. He is a very respectable person who speaks Arabic and English fluently in addition to Turkish. He explains all the details accurately. Thank you. I have a visit after several days. I will continue to deal with DMR.
Pros: Friendly and helpful staff.
Pros: It was great and employee mousa was so polite and helpful
Pros: Staff were friendly at the start.
Cons: dishonesty, overcharging, hidden charges, charged me over 60Euros for the toll where it should be not more than 200TL
Pros: First it was avery wonderful experience and I recommend everyone to rent thier cars from it 2. I would like to thank aal the members of the of the dmr company for their wonderful service and dealing.3.my car was very clean and new. 4. Special thanks to the owner of the company Mr Gokhan demirci for his warm and wonderful reception.
Pros: All staff was quick to help with questions. Especially Musa was really helpfull. We got a very new Kia Rio, the car drive amazing.
Pros: The team is helpful.
Cons: Only one thing I can say is that they withdrew the full deposit and they returned it back to me after 20 days only after I reminded where as other car rentals only BLOCK the deposit on the card . At least I’ve never come across this before and I rent cars regularly.
Pros: Great! Good service
Cons: To much deposit . £1000 is big money for my little credit card
Pros: its an amazing experience ,. Musa is an helpful , kind ,friendly and good person, helped me alot .
Pros: I didn’t received my deposit back
Cons: Deposit not paid back
Cons: They charged me more for changing drop off location.
Pros: I would like to thank this company because it is a very trust worthy place to rent a car . I would recommend this place if anyone is looking to rent a nice clean car . Especially MUSA EL MUHAMMED one of the employer was very helpful and helped me to pick the vehicle that was suitable for me . Considering the fact that he was smiling and being nice , it made me feel very welcome. Thank you very much for your continuous kindness .
Pros: Great service, very helpful and responsive. They were only a phone call away in case of emergencies. They were also very honest and came back to give me some stuff I had forgotten in the car at the time of drop off.
Pros: I strongly recommended , they are professional and respectful. They have english operator you can manage with them and also Mr.MUSA was very helpful for the customers. Thanks MUSA
Pros: Brand new car. Quick response time. Excellent service. Timely pickup from airport. Very friendly staff. Competitive rates. Really pleased with everything
Cons: Nothing at all really. Minor technical issue in car the left rear door doesn't shut properly
Cons: - Difficulty in receiving the car - Withdrawing from the credit card amounts exceeding the value of the rent - Withdrawing a deposit of 500 euros and also withdrawing 48 euros, I don't know why - Difficulty communicating with the supplier to inquire about the reason for deducting these amounts - When receiving the car, it was dirty and there was not enough fuel to get to the nearest gas station - It was really the worst experience I've ever had
Pros: They provide me with a dirty not maintained car.
Cons: They charged me with extra fees for any toll or any other payment. The extra was about 40% than the actual price.
Cons: Upon returning the car the staff accused me off some damage. When I showed them the video I made from picking the car up. The damage was already there. So rude. So dodgy. Just absolutely bad. There are also strange credit card charges that have come out over the days I had the car. What are these for ? No one can tell me ? The staff also tried to make me pay a cleaning fee. So I took the car myself and had it washed just before trying to catch my flight.
Pros: The car was almost new, besides the small accidents.
Cons: They are not professional, they are charging you for accidents that has been happening from previous costumers.
Pros: Rental price is very good
Cons: 1 I reserved a diesel car but company provided a petrol (gasoline) one at the beginning 2 company charged 25 Euros to return back the deposit where they claim it is charged by bank
Pros: Agent Musa was friendly and picked me up at the stated location.
Cons: Screw wash was empty upon collecting the vehicle. I was charged ₺100 car wash fee upon returning the vehicle. I found this totally unfair as I wasn’t requested to return the car washed. The car only had bugs and flies at the front and couple of bird droppings so it wasn’t covered in mud or anything like that. Definitely won’t use DMR again and take my custom elsewhere.
Pros: The good service, the assistance of Mr.Mosa and the good communication in English.
Cons: I paid comprehensive insurance and you claimed that I would not take care of the road tolls. It turned out to be the opposite. Every day I receive a letter with road fees and the sums piling up. Plus I delivered the car and they charged me a very small scratch fee even though I paid comprehensive insurance on the car and this is very unsatisfactory
Pros: The agency is far from the airport, the agents were not nice enough and the worst of all they asked form me money for cleaning the car. I have rented a car from many agencies. I have never had anything like this before.
Cons: In one word, disappointment and I will never rent a car from this company and I will not recommend this company to my friends