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Buchbinder at Berlin Tegel Airport
Customer Ratings and Latest Reviews
Pros: NOTHING! The guy at the counter was rude and did not try to provide us with anything near satisfactory. He lied about the car we were forced to choose (we booked a BMW or similar and he offered us the choice between a mini van or a terrible Kia Sportage.
Cons: EVERYTHING from the guy at the front desk to the incredibly rude and aggressive drop off guys who yelled at me for not having the rental documents. I did not look at the Buchbinder reviews on Trust Pilot but if I had I would have never chose them. They never intended for us to have a nice car and even though we paid for it, we got a dirty, low end Kia that was actually dangerous on the highway as it had no power. We had promised our visitors a nice experience and it was really embarrassing.
Pros: Standard rental service
Cons: I was advised to get a higher level car, which was a sports car, because it had diesel fuel, but it ended up even more expensive because it consumes more gas, and I also had back pains sure to the uncomfortable sports seats.
Pros: Buchbinder was efficient and helpful but they apparently did not credit me for the $289 reservation I had already made through discover car hire.
Cons: The drop off instructions were a little vague and it was difficult locating the correct area to leave the vehicle and keys. There are not enough signs indicating Buchbinders drop off location at Tegel.