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Autounion at Kilimanjaro Int. Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Nothing
Cons: Everything
Cons: Rude consultant when complaining and blamed us- about vehicles flat tyre, vehicle condition and empty fuel tank. Vehicle should be delivered with a full tank and no flat tyres. Tyre had to be replaced halfway through trip - even though we pointed this issue out initially at vehicle collection at airport. We were told not to worry only to find out it was a slow puncture. Came out early one morning for a full days travel only to find the tyre completely flat rendering the vehicle undriveable.
Pros: None
Cons: Autounion wasn't the rental car company at the pickup location. Smilescars was the actual rental car company that came up with a different new rental agreement. Car not as described, old and in very bad condition. A deposit of 1000 instead of 500US$ had to be paid. Tank was not full. Inside dirty with parts and waste from previous rental. Air-condition did not work, tyres and battery worn. Delivery staff wanted to be paid for airport parking fee. Autounion did not reply on complain Email at all.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
For rentals lasting 1 to 6 days, mileage is limited to 100 km per day.
For rentals more than 7 days mileage is unlimited.
Mileage is limited, there will be a surcharge for each additional km.
Details are available at the car rental company's reservation office.
A Young driver fee is not applied.
Maximum rental age is 65 years.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 3 year(s) before the date of the commencement of the rental.
The driver license must be written in Roman, English alphabet.
Otherwise, the renter must provide an International Driver Permit (IDP).
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, ID card, credit card on a main drivers name, booking voucher.
It is mandatory to have a Local Driver’s Permit. It can be purchased at the rental desk at the time of pick-up.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card, Maestro credit card, American Express credit card.
Only cards issued in the main driver's name are accepted.
Cash, Cheques, Diners, Debit cards, Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
The first additional driver is allowed free of charge.
Delivery/Collection service is available only by previous request.
Additional charges will be applied.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 0 minutes.
Pick-up & Drop-off
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