Frequently Asked Questions

When will my security deposit be released?

Most rental companies hold/charge a security deposit on the main driver’s credit card for the duration of the rental period. 

Usually, it is not taken from your account but only held for security measures. If there is no damage to the car, it should be released within 20 business days after drop-off.

Please note that if the deposit was only held on your account, the release of funds will not show as a new transaction but the amount will no longer be frozen on your account.

If you have returned your rental car less than 20 days ago, please wait a few more days for the deposit to be released. If you do not receive your deposit back within 20 business days, please contact your bank or send us an email.

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