Frequently Asked Questions
How do I make a Full Coverage claim?
To file a Full Coverage claim, visit the My Booking page and click the button in the Full Coverage section within 28 days of dropping off the car.
If you run into any issues when submitting a claim through the My Booking page, simply send an email to email@example.com and attach the following documents:
The rental agreement you signed when you picked up the car (ask the rental company for a copy if you don’t have one)
The rental company’s assessment of the car’s condition when you picked it up and when you returned it
The invoice from the rental company charging you for damage or other fees -
A statement or receipt(s) showing payment of the charges for damage or other fees
Your bank account details (including bank name and address, account number/IBAN, SWIFT code, and any other information needed to make an international wire transfer) or your PayPal address.
A detailed account of the incident (include photographic and video evidence, if you have it)
A written police report (if applicable)
We review and approve compensation applications in 48 hours, on average. After your application is approved, funds are transferred within one business day (though the processing time of your bank may be longer).