COVID-19 Update

Coronavirus Update

Here is the latest information concerning COVID-19 and renting a car on DiscoverCars.com.

We are working around the clock to keep up with the constantly-changing situation throughout the world so we can provide you with up-to-date information regarding travel restrictions, rental branch opening hours, shuttle services, safety measures, and more. Our Customer Support team is ready to assist you any time, night or day.

If seeking general travel advice, we strongly recommend consulting the guidance of your government and the World Health Organization.

Your health and safety are of the utmost importance to us.

If you do travel, we want you to be as safe as possible while doing so. Thus, we have added information in our search results letting you know which rental companies are disinfecting their vehicles to prevent the spread of the virus.

Badge

A badge is shown next to all cars that we have confirmed are disinfected between each and every renter.

Search filter

Use the filter on the left-hand side of the search results to only see vehicles that are confirmed to be thoroughly disinfected.

We understand your need for flexibility.

We’d like to tell you that we’ve become more flexible, but the truth is that we were always flexible. If you need to change the dates of your rental or you decide to travel somewhere else, you can modify your booking in the My Booking section without charge (although the rental price may change).

Frequently Asked Questions

How do I make a Full Coverage claim?

To file a Full Coverage claim, visit the My Booking page and click the button in the Full Coverage section within 28 days of dropping off the car. 

If you run into any issues when submitting a claim through the My Booking page, simply send an email to customer_satisfaction@discovercars.com and attach the following documents:

The rental agreement you signed when you picked up the car (ask the rental company for a copy if you don’t have one) 

The rental company’s assessment of the car’s condition when you picked it up and when you returned it 

The invoice from the rental company charging you for damage or other fees -

A statement or receipt(s) showing payment of the charges for damage or other fees

Your bank account details (including bank name and address, account number/IBAN, SWIFT code, and any other information needed to make an international wire transfer) or your PayPal address. 

A detailed account of the incident (include photographic and video evidence, if you have it)

A written police report (if applicable)

We review and approve compensation applications in 48 hours, on average. After your application is approved, funds are transferred within one business day (though the processing time of your bank may be longer).

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