Frequently Asked Questions
What is my rental car’s fuel policy and can I change it?
Different car providers have different fuel policies and customers are usually offered several options. The fuel policy will always be shown underneath the picture of each offer. Some of these are the following:
Full to Full: In this case, the fuel tank will be full when you pick up the car, and the company will expect you to drop off the car with a full tank.
Same to Same: In this case, the fuel tank will be provided with a certain amount when you pick up the car, and you’ll be expected to return the car with the same amount of fuel.
Full to Empty (also known as pre-purchase): With this option, you will have to pay for a full tank of fuel before you pick up the car. If you return the car with unused fuel in the tank, you may or may not be compensated for it—this varies by car provider.
Pre-purchase with a partial refund: In this case, you pay for a full tank and are allowed to return the car with any amount of fuel in the tank, from empty to full. If you choose this option, you will have to pay a service fee, but you will be compensated for any unused fuel in the tank when you return the car.
In some countries, companies are not allowed to charge extra fees for any missing fuel, while it is allowed in others. It is always best to consult the rental conditions before you rent a car. You will find these when you do a search for a rental on our website. Just click on the Rental Conditions to see more information about the car's fuel policy.