Frequently Asked Questions

Why has my payment been declined?

There are a number of reasons why your payment may have been declined.

Most of our partners only accept credit cards. So, unfortunately, if you’re trying to pay with a debit card, it’s highly probable that your payment will be declined.

Your payment will also be declined if your credit card doesn’t have sufficient funds, has expired, doesn’t allow a deposit, or if other types of restrictions are in place.

Payment can only be made if the credit card is under the name of the main driver stated on the Confirmation Voucher. The prepayment to Discover Cars can be made by credit card, PayPal, or debit card.

If you’re unable to determine the reason your payment was declined or if the problem persists, the best course of action is to contact your bank for more information.

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