Frequently Asked Questions

Why have I not received confirmation of my booking?

You can check the status of your booking at any time by visiting the My Booking section. You will automatically receive a link to this page after you make a booking on our site. 

If your booking status says “confirmed,” but you have not received a confirmation email from us, there are a couple of steps you can take. First, refresh and double-check your inbox. If the confirmation email still has not arrived, check your spam folder.

If after doing this, you still are not able to locate your booking confirmation email, please contact our Customer Support team; we will be happy to assist you.

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