Frequently Asked Questions
What if I have been charged extra for my rental?
If you have been charged for something not listed on your Voucher and don’t understand why you have been charged, you can contact our Customer Support team. We will ask you to provide the invoice issued by the car rental company for these charges as well as other relevant documents. We’ll analyze all the information and evaluate the situation point by point. If a mistake was made by the car rental provider, we advise you to contact the car rental company directly. If no mistake was made, we will help you understand the exact reason for the charge.
It’s important that you familiarize yourself with the rental conditions before you travel. When you search for a rental on our website, you will find a link to these Rental Conditions. If you choose to purchase an additional service from the rental provider when picking up the car, make sure you understand how much this service will cost and if there are any potential fees for not following the agreement.