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Here are some related questions that might help you!
What type of driver's license do I need?

A full driver’s license is always required and in some locations, an International Driving Permit may be necessary. After searching for a car in your desired location and with your dates, you can check the provider’s Rental Conditions for more information. When using an International Driving Permit, you also need to carry your local driver's license. Neither a printed copy nor a mobile scan of the license will be accepted.

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What is required of an additional driver?

An additional driver needs to have a valid license that meets the same requirements as those for the main driver. All rules that apply to the main driver also apply to an additional driver.

An additional driver must be with the main driver when picking up the car in order to sign the rental agreement. If an additional driver cannot be present, he or she, together with the main driver, can visit the same car rental office at a later time to sign the contract. Do note, however, that the car rental company might still charge an additional driver fee for the entire rental period and that the additional driver will not be able to drive the car before they sign the rental agreement. You can add an additional driver when booking your rental car. Including an additional driver is considered an extra and can only be paid for when picking up the car; however, during the booking process, we will let you know how much this extra costs.

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Where can I find my rental conditions?

On the desktop version of our website, you can find a link to the rental conditions underneath the picture of the car. On the mobile version, the rental conditions can be found under the logo of the provider.

Click the blue text that says Rental Conditions and a new tab will open that provides this information in detail.

The rental conditions will also be sent to you with your voucher after the rental is confirmed by the provider.

You will also be able to download your voucher along with the rental conditions from the My Booking section.

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How old do I have to be to rent a car?

The best way to find the answer to this question is to correctly enter your age when searching for a rental car on our website. When you search for a car on our website, you can also find the information in the Rental Conditions.

Usually, drivers must be between 30 and 65 years old. If you are either younger than 30 or older than 65, we strongly recommend checking the rental conditions to make sure that you will be allowed to rent a car or find out if there will be additional charges.

Remember that it is very important to select the driver’s age prior to searching. If you do not, you might be offered cars that will, in fact, be unavailable to you because of age restrictions.

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How long do I need to have held my driver's license in order to rent a car?

In most cases, your driver’s license needs to have been valid for at least one (1) year prior to the start of your rental period, but some providers require more driving experience. To see the specific requirements of the provider at the location at which you would like to rent, check the Rental Conditions.

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Will I need my passport to pick up a car?

In general, the requirements for renting a car are the same as the requirements to enter a country. Your passport is needed to enter the country when you are traveling and you will also need it to rent a car.

In some countries, like members of the European Union, a National ID card or some other identification may be sufficient.

Remember that you will need the original identification document, not a copy.

If you are renting in your own country, other types of identification, such as your driver's license, may be sufficient.

 
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Why have I not received confirmation of my booking?

You can check the status of your booking at any time by visiting the My Booking section. You will automatically receive a link to this page after you make a booking on our site. 

If your booking status says “confirmed,” but you have not received a confirmation email from us, there are a couple of steps you can take. First, refresh and double-check your inbox. If the confirmation email still has not arrived, check your spam folder.

If after doing this, you still are not able to locate your booking confirmation email, please contact our Customer Support team; we will be happy to assist you.

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Will I have to pay for anything when I pick up my rental?

It depends on the product selected on our website. Currently, Discover Cars has two types of payment: 

1) Full Prepayment: you will pay the entire cost of the car rental online. When picking up the car, you will only have to leave a security deposit and pay for any optional equipment (GPS, child seats, additional driver, etc.).

2) Partial Prepayment: At the time of booking, you will be required to pay part of the total cost plus the cost of Full Coverage, if purchased. At the car rental desk, you will pay the remaining balance and leave a security deposit.

 We list a price breakdown on your Voucher so you’ll always know the exact amount that must be paid at pick-up.

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Why has my payment been declined?

There are a number of reasons why your payment may have been declined. For example, you made a mistake when you were entering your payment details, there were insufficient funds on your card, or there is an issue with your card.  If your payment was declined, you could try again using a different card.

If you are unable to determine the reason your payment was declined or the problem persists, the best course of action is to contact your bank for more information.

Moreover, it is not mandatory to pay for your booking with the same credit card that you bring with you when you pick up the car.

 
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Can I rent a car if I do not have a credit card?

Unfortunately, in many cases, you can not. Many rental companies only accept credit cards in order to protect themselves financially.

However, some rental companies do accept debit cards for payment and deposit while others will accept debit cards only if you purchase their full insurance. You can find this information in the Rental Conditions.

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What is a Voucher?

A Voucher is an official rental confirmation document issued to a customer by Discover Cars. It contains the car rental company’s confirmation number, the car's pick-up and drop-off instructions, the rental conditions, information about the driver, as well as the address and phone number of the rental company.

The Voucher also contains the full price that you will be required to pay when picking up the car. We always give you all the information and details about your rental so that you are fully in control of your trip. If upon pick up you’re asked to pay for something that is not listed in the Voucher or if the car rental provider tries to sell you a product against your wishes, please contact our Customer Support team for assistance.

The Voucher is attached to the confirmation email, and we will also send you a separate link through which you can access and download your Voucher at any time.

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What payment methods are accepted by Discovercars.com?

For payments made to Discover Cars, the following payment methods are accepted: credit cards, debit cards and  PayPal.
If you fully pay for your rental online, only credit and debit cards are accepted; please note that when picking up the car, you will still need to have a credit card in the name of the main driver to leave a deposit.

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How can I pay the remaining amount upon arrival?

Most of our partners only accept credit cards. So, unfortunately, if you are trying to pay with a debit card, it is highly probable that your payment will be declined.

Your payment will also be declined if your credit card doesn’t have sufficient funds, has expired, doesn’t allow a deposit, has a daily limit or if other types of restrictions are in place.

Payment can only be made if the credit card is under the name of the main driver stated on the Voucher.

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Can I cross borders with my rental car?

Some rental providers offer the possibility to cross international borders with your rental car while others do not. The best way to find out is to check the rental conditions for each specific car. Just click on the Rental Conditions link.

If crossing borders is allowed, additional fees may apply to cover extra insurance policies, taxes, etc. If you cross a border with your rental car without informing the car provider, any insurance you have purchased will become invalid and you will be fully responsible for any possible damages or charges that occur.

You can also include a question about the possibility of crossing borders when you are making a booking, just click on “Additional requirements” to add a comment. Our Customer Support team will look into it and get back to you with the answer.

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What happens if I get a speeding ticket or other fines during my rental period?

You are responsible for any tickets or fines that you receive during your rental period.

Sometimes it can take up to 3 months for the car rental provider to receive information about the fine. If this is the case, the rental company will charge your credit card directly, and the company might also charge you an additional administrative fee for managing the fine. The rental company, however, is always required to provide proof that the fine was issued.

 
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Can I drop off my car at a different location?

Yes, it is possible. When selecting pick-up and drop-off locations on our website, we’ll show you the available rental companies and cars for that type of rental.

There are three options for this type of service. You can choose to pick up your car at the airport and later drop it off at a rental office somewhere else in the same city, such as a downtown office or a train station.

You can choose to pick up your car in one city and drop it off in another city in the same country. Finally, you can choose to pick up your car in one country and drop it off in a different country.

Each of these options involves a one-way rental fee. Make sure you familiarize yourself with the price you will be expected to pay for dropping off your car at a different location. The exact price will differ from one car to another.

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Do I have to pay for toll roads?

Yes, you will have to pay for toll roads just as you would if you were driving your own car.

It is a good idea to familiarize yourself with the toll system and the usual method of payment in the country where you’ll be traveling. Not all countries offer the possibility of paying for toll roads in cash at booths along the highway—some require an electronic transponder.

To find out the exact types of payment methods on toll roads in the country where you will be traveling, we strongly recommend contacting the car rental supplier directly.

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What is my rental car’s fuel policy and can I change it?

Different car providers have different fuel policies and customers are usually offered several options. The fuel policy will always be shown underneath the picture of each offer. Some of these are the following:

Full to Full: In this case, the fuel tank will be full when you pick up the car, and the company will expect you to drop off the car with a full tank. 

Same to Same: In this case, the fuel tank will be provided with a certain amount when you pick up the car, and you’ll be expected to return the car with the same amount of fuel. 

Full to Empty (also known as pre-purchase): With this option, you will have to pay for a full tank of fuel before you pick up the car. If you return the car with unused fuel in the tank, you may or may not be compensated for it—this varies by car provider.

Pre-purchase with a partial refund: In this case, you pay for a full tank and are allowed to return the car with any amount of fuel in the tank, from empty to full. If you choose this option, you will have to pay a service fee, but you will be compensated for any unused fuel in the tank when you return the car.

In some countries, companies are not allowed to charge extra fees for any missing fuel, while it is allowed in others. It is always best to consult the rental conditions before you rent a car. You will find these when you do a search for a rental on our website. Just click on the Rental Conditions to see more information about the car's fuel policy.

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What is the mileage policy for my rental?

The mileage policy is always listed in the description of each car. You will find these when you search for a rental on our website. To see detailed information just click on the Rental Conditions.

Most car providers offer unlimited mileage, but some restrict mileage per day or per rental period (particularly for longer rentals). You will see if mileage is limited or unlimited under the Rental Conditions for each car. Payment for any extra mileage will have to be made when you drop off the car.
In many European countries and the USA, local residents are only offered limited mileage, and the exact kilometers (or miles) included can be found only in mileage policy paragraph from the Rental Conditions of each supplier.

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What does deductible mean?

Your deductible is the maximum amount of money you are liable to pay in the event your rental car is damaged or stolen as long as you follow the conditions of your rental agreement.

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How much is the deductible of my rental car?

Each car has a different deductible. The best way to determine the exact amount is to check the Rental Conditions for each specific offer.

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How can I remove Full Coverage from my booking?

When booking a car on Discovercars.com, Full Coverage might be selected by default. If you prefer not to include Full Coverage for your rental, you can simply uncheck it.

If you’d like to remove Full Coverage after the booking has been made, please contact our Customer Support team. Please note that Full Coverage cannot be removed after your rental’s pick-up time has passed. If cancellation of Full Coverage is requested after the pick-up time, you will not receive a refund.

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What happens if my rental car gets damaged?

If your rental car gets damaged the first thing to do is to contact the car rental agency. If your rental has only basic insurance, you will have to cover the damages up to your deductible amount.

If you have purchased Full Coverage from Discover Cars, you will need to Contact Us and provide us with all the information about the accident. Once we receive the necessary documents, we’ll analyze the situation and then refund you for charges and costs related to the damage if warranted

If you have purchased any insurance with the car rental provider, you will need to contact the provider.

If you have your own insurance, you will need to contact your insurance company and follow their procedure for claims.

 
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What insurance policies does my rental car have?

If you choose not to purchase Full Coverage or any insurance directly from the rental provider, your rental car will only have basic insurance (renters residing in the United States and Canada will have no coverage if they also do not have their own.). This means that in the event of any damages, you will be responsible up to the amount of the deductible. Basic insurance sometimes includes a Collision Damage WaiverTheft Protection and Third-party Liability, but sometimes one or two of these. Whether or not they are included depends on both the car you choose and the legislation of the country where you rent the car.  

In some cases, basic insurance might not be included and you will be held fully responsible for damages up to the full value of the car. You should consult the rental conditions for more information. You’ll find these when you search for a rental on our website. Just click on the Rental Conditions to find the information.

We strongly suggest purchasing our Full Coverage. We offer the best price, and you will be much safer during your rental period as you’ll be protected by an international company.

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Will I have to leave a deposit when I pick up the car?

Most rental providers do require a deposit for security reasons. If you choose Full Coverage with Discover Cars, the deductible for your rental car will be covered, but you will still be expected to leave the full deposit when you pick up the car. 

Information about the exact amount of the deposit will usually be stated during the booking process and on your Voucher. The deposit amount depends on the type of car that you choose, the country you travel in, and the rental company you select.

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What additional coverage can I buy at the car rental counter?

You can purchase one of several types of coverage that may also significantly reduce your deposit and deductible. 

The counter staff may also offer you a full damage waiver that protects you in the event of any damage to the car body. However, often tires and windows are not covered by this policy, so remember to ask the counter staff whether or not they are!

We strongly suggest purchasing our Full Coverage. We offer the best price, and you will be much safer during your rental period as you will be protected by an international company.

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Why do I have to pay a deposit at the time of pick-up?

The car provider requires you to pay a deposit to cover any potential damages or future expenses, such as administrative fees, missing fuel,  traffic tickets, fines, and other risks. Some car rental providers may offer insurance that would reduce the amount of the deposit. For more information, you will need to ask at the counter.

Do not confuse the coverage offered by the car rental provider with Full Coverage from Discover Cars, as they are two different products.

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How do I make a Full Coverage claim?

It’s easy to file a claim under Full Coverage with Discover Cars. If you purchased Full Coverage and need to make a claim, simply send an email to customer_satisfaction@discovercars.com within 28 days of dropping off the car and attach the following documents:

 

The rental agreement you signed when you picked up the car (ask the rental company for a copy if you don’t have one) 

The rental company’s assessment of the car’s condition when you picked it up and when you returned it 

The invoice from the rental company charging you for damage or other fees -

A statement or receipt(s) showing payment of the charges for damage or other fees

Your bank account details (including bank name and address, account number/IBAN, SWIFT code, and any other information needed to make an international wire transfer) or your PayPal address. 

A detailed account of the incident (include photographic and video evidence, if you have it)

A written police report (if applicable)

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What should I do if my car breaks down or I am involved in an accident?

If your rental car breaks down, you should contact the breakdown assistance service of the rental company. Their contact information should be stated on your rental agreement. You should also contact the car rental provider to find out how your rental car will be replaced.

If there has been an accident and someone needs medical assistance, the first thing to do is contact emergency services. After that, contact the police and then contact your car rental provider.

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What is a Collision Damage Waiver?

A Collision Damage Waiver (CDW) is a waiver that is sometimes included in the car rental price. This waiver limits the customer’s responsibility during the rental period and sets the maximum amount of money the customer will have to pay for potential damages. Whether a CDW is included in your rental agreement or not depends on the type of car you select and in which country you rent the car. To see if a CDW is included, check the Rental Conditions section or refer to the list next to the picture of the car.

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What is Theft Protection (TP)?

Theft Protection (TP) is a waiver that limits your liability up to the vehicle’s deductible/excess amount in the event the car is stolen. To satisfy the conditions of the TP, you usually need to provide the police report as well as the car keys. TP is frequently included in the car rental price. For more information, check the rental conditions, which you will find when you search for a rental on our website. Just click on the Rental Conditions.

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When will my security deposit be released?

Most rental companies hold/charge a security deposit on the main driver’s credit card for the duration of the rental period. 

Usually, it is not taken from your account but only held for security measures. If there is no damage to the car, it should be released within 20 business days after drop-off.

Please note that if the deposit was only held on your account, the release of funds will not show as a new transaction but the amount will no longer be frozen on your account.

If you have returned your rental car less than 20 days ago, please wait a few more days for the deposit to be released. If you do not receive your deposit back within 20 business days, please contact your bank or send us an email.

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Can I add optional extras to my rental?

You can add extras on the booking page after you have selected your rental car. It is important to remember that extras are subject to availability at the time of pick-up. In most cases, they will be available, but occasionally, they may not be. You can also choose to add extras if they are available when picking up the car.

For our customers, the most popular extras are GPS, baby seats, child seats, and booster seats. 

If you do not see any extras available, contact our Customer Support team.

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Can I upgrade my car?

Yes, it is usually possible to upgrade the car you have booked. You can either upgrade your car in advance by contacting Discovercars.com's Customer Support team, in which case they will send you information on the available classes and pricing, or you can upgrade upon arriving at the rental desk, in which case the provider will let you know the costs and availability.

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What currency should I use to pay for the car?

When browsing our website, you can choose from a range of different currencies that are listed for your convenience. These currencies are only listed for informative purposes; they are meant to give customers a better understanding of the costs. Payments on Discovercars.com can only be made in euros (EUR), United States dollars (USD),  British pounds (GBP), or Canadian dollars (CAD). At the payment stage, you will be able to choose which currency to pay in.

When paying at pick-up, you will have to pay in the local currency of the country where the car rental office is located. Keep in mind that exchange rates fluctuate from day to day, so the amount charged on the day of your pick-up might be slightly higher or lower than the one listed on your Voucher. If you pay using a credit card denominated in a different currency than the one in the country where you pick up the car, you may be subject to currency conversion fees from your bank.

In a few countries with high exchange rate volatility, charges may take place in EUR or USD.

 
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Where can I find my Voucher?

Your Voucher will be attached to the confirmation email that will be sent to you after the rental is confirmed. You can also find it in the My Booking section of Discovercars.com. To access it,  just click on My Booking at the top right-hand corner and enter your reservation number and email address. There, you will see your reservation details and the status of your booking. If your booking has been confirmed, you can download your voucher there. We strongly recommend you use the digital version and avoid printing it, when possible.

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How do I request an invoice?

You can request an invoice by contacting our Customer Support team or you can download it from the My booking section of the website.

Bear in mind that Discover Cars can only issue the invoice for payments made on the website. If you need an invoice for any payment made at the rental desk, the easiest way is to request it from the rental provider when you pick up the car.

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How do I pay for optional equipment?

You are required to pay for any optional equipment when you pick up the car. If the optional equipment is added on our website, the exact cost of it will be shown on your voucher. Because the car provider takes payment directly for any optional equipment you choose, we, unfortunately, can not guarantee that they will have what you request available.

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Can I pick up and/or drop off the car outside of the office’s business hours?

Some companies offer service outside of normal business hours and most of them charge an extra fee for it.

The first thing to do is to search on our website and select the times you wish to collect and return the car. We will then show offers that are available for your selected times. If there are not any offers, it means that at the selected location none of the providers offer service outside of their office’s opening hours.

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How do I update the details of my reservation?

If you would like to update the details of your reservation, we recommend that you either contact our Customer Support team or, if there is at least 48 hours before the start of your rental, submit a modification request using the My Booking section.

You can update details such as the main driver’s name and surname, the rental dates, and the category of the car. You can also add extras or various insurance policies. We will evaluate your request, check if the requested changes are possible or available, update your booking, and inform you about the updates in a confirmation email.

If you would like to modify your booking after you have picked up the car, you will need to contact the car rental provider. You will find their phone number on your Voucher.

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If I modify my booking, will the price change?

This depends on the type of request you make, availability of car categories, pick-up and drop-off times, and the prices in effect when you make the change. Upon modifying a booking, Discover Cars always works with the prices available at the moment when the changes are requested.

The modification to your booking may not be guaranteed, especially if you request it less than 48 hours before your original pick-up time. If a last-minute modification can not be fulfilled and it results in your reservation being canceled, your prepayment will not be refunded—in this case, you will only be refunded the cost of Full Coverage if purchased.

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Am I going to get the exact vehicle that I booked?

Generally, we can not guarantee that you will be given a specific car model, only that the car will be of the specific category you have chosen. We can guarantee the fuel type, the number of passenger seats in the car, and the approximate amount of luggage space. The category of the vehicle will be indicated when you make your booking, and it will also appear in your Voucher. To see offers for only one specific car category, you can use the filter found at the top of the page of search results. 

If you want to be guaranteed a certain make and model of car, look for the Car Model Guaranteed badge in the search results or use the filter under Special Offers.

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Can I extend my booking?

If you need an extension of your rental before picking up the car, you can contact our Customer Support team, and, if possible, we will arrange to extend your reservation for you.

If you would like to extend your booking after you’ve picked up the car, you will need to contact the car rental provider and follow their procedures. Discover Cars cannot extend a booking that has already begun. We can only create another reservation for you, but this means that you would have to return to the car rental facility to renew the rental agreement or collect a new car. 

If you have Full Coverage with us and you have extended the rental with the provider, we strongly recommend that you contact us and extend the coverage as well so you are fully protected for the remaining period of your rental.

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Can I return the car later than my original drop-off time?

If you can not return your car at the agreed drop-off time, the first thing to do is to inform the car rental provider. If you will be arriving just an hour or two after the original drop-off time, it might be possible to drop off the car later than originally agreed. However, in this case, you will be charged for a full extra day. If you are more than two hours late or do not give prior notice to the rental company, you will be charged for one more day and might also be charged a fee for failing to return the car at the originally scheduled time.

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Can I pick up the car earlier than originally agreed?

If you contact our Customer Support team in advance, we might be able to modify your booking so that you can pick up the rental earlier than originally agreed. If you do not contact us and instead go directly to the car rental provider, you might find that the car is not yet available, that the rental office is closed, or that they’re busy with another customer who was scheduled to come in before you. For these reasons, you might have to wait until the original pick-up time.

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What happens if my flight is delayed or cancelled?

If your flight has been delayed, it is your responsibility to contact the car rental company and inform them of the delay. You will find their contact information on your booking voucher. If you are unable to contact the car provider, you can contact our Customer Support team and we’ll do our best to inform them. Bear in mind that if you do not arrive on time or do not inform the car rental company about the delay, your reservation will be automatically canceled and considered as a no-show.

Please check in Rental Conditions to see what the grace period for your rental is. (Grace period is an extra amount of time you are given in case of being late.)

If your flight was canceled, the first thing to do is to contact our Customer Support team. Inform us about the cancellation before the original pick-up time, and we will do our best to inform the car provider about your situation. We’ll also ask them to hold the car for you for pick-up the following day. Do note that you will still have to pay for the first day as the car was reserved for you.

We can also try to find a different car for you. In this case, the new price will usually be higher than the original price because the car will be needed within a short period of time. But we will give you a new Voucher without charging another prepayment.

In the event of a delayed or canceled flight, we advise you to contact your airline to check the compensation procedure in the country where you’re traveling.

Bear in mind that flight delays and cancellations are out of our control and Discover Cars is not responsible for any problems or additional costs incurred due to airlines.

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Why do I need to provide my flight number?

Your flight number is necessary to help the car provider track your arrival time, especially if someone from the rental company is supposed to meet you at the airport when you arrive. Without the flight number, the rental company may not know your exact arrival time or may be unaware that your flight has been delayed.
Be aware that some car rental providers may not track flight numbers, especially during the high season when they experience a high volume of reservations.

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How do I cancel my booking? Is there a fee if I need to cancel my reservation?

In order to cancel your booking, you can visit the My Booking section.

If the reason for cancellation is a change of flight or other plans, we can offer you the possibility of modifying your booking`s dates and times.

In the My Booking section, you are able to see what amounts are refundable according to when you request cancellation.

If you contact us after the rental period has already begun, no booking-related payments are refundable.

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What is the maximum period of rental?

In some countries, national legislation limits the length of rental contracts, often restricting them to 28 days or to a full calendar month. If you would like a longer rental period, it’s possible to make two or more separate bookings. However, this would require you to return to the pick-up location to drop off your car after the first contract ends and sign a new rental contract.

In some countries and situations, a rental period longer than 30 days is possible. Check the Rental Conditions or contact our Customer Support team to find out more about each specific rental car and case.

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Do I get a refund if I return my car early?

No, usually car rental companies will not refund you any money for returning the car earlier. Contact the car provider directly to find out more.

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What if I have questions or complaints after my rental has ended?

If you have a question, the first thing to do is to contact the car rental provider. You’ll find their phone number on your Voucher and Rental Agreement.

If you have any complaints regarding the service of Discover Cars, please contact our Customer Satisfaction team at customer_satisfaction@discovercars.com. 

You will be asked to provide all the relevant information and details relating to your complaint, any damage involved, and your rental. If necessary, we’ll also contact the car rental provider to request all the relevant documents and information about the situation. Resolving your claim depends on the type of insurance you have and on the details of the situation. If the complaint is related to the car rental experience please contact the car rental company directly.

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How do I return my rental car?

Your Voucher will include the car rental company’s address. The voucher will be emailed to you as an attachment, and you will also be able to find it in the My Booking section. Depending on the provider, the vehicle can be returned at the car rental office, airport terminal, or the keys may be left in a special box. It is strongly recommended to clarify the drop-off procedure when picking up your car.

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What if I have been charged extra for my rental?

If you have been charged for something not listed on your Voucher and don’t understand why you have been charged, you can contact our Customer Support team. We will ask you to provide the invoice issued by the car rental company for these charges as well as other relevant documents. We’ll analyze all the information and evaluate the situation point by point. If a mistake was made by the car rental provider, we advise you to contact the car rental company directly. If no mistake was made, we will help you understand the exact reason for the charge.

It’s important that you familiarize yourself with the rental conditions before you travel. When you search for a rental on our website, you will find a link to these Rental Conditions. If you choose to purchase an additional service from the rental provider when picking up the car, make sure you understand how much this service will cost and if there are any potential fees for not following the agreement.

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How can I apply for damage compensation?

If you purchased Full Coverage and need to make a claim, simply send an email to customer_satisfaction@discovercars.com within 28 days of dropping off the car and attach the following documents:

1. The rental agreement you signed when you picked up the car (ask the rental company for a copy if you don’t have one) 

2. The rental company’s assessment of the car’s condition when you picked it up and when you returned it 

3. An invoice from the rental company charging you for damage or other covered fees 

4. A statement or receipt(s) showing payment of the charges 

5. Your PayPal or bank account information (including the bank’s name and address, account number/IBAN, SWIFT code, and any other information necessary for an international wire transfer) 

6. A detailed description of the incident (include photographic and video evidence, if you have it) 

7. A police report (if applicable)

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What is Booking Credit?

Booking Credit is credit for customers that can be used towards future bookings on DiscoverCars.com. It can be used for any payment made on our website and can be used for one or multiple bookings. The Booking Credit will expire five years after you received it.

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How can I see the amount of my Booking Credit?

To see how much Booking Credit you have available, log in to the My Booking section of our website using your original booking number. If you have lost your original booking number, please contact our Customer Support team for assistance.

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How can I use my Booking Credit?

Using your Booking Credit couldn’t be easier. When making a new car rental booking, simply use the e-mail address that you used for the first booking in the driver details section. Your credit will automatically be applied to the new booking’s total amount.

If the payable amount for the new rental booking is less than your available Booking Credit, you will be able to use the leftover amount in the same way.

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If I have used part of the Booking Credit, will I be refunded what is left over?

Once you use part of the Booking Credit (even if you later cancel the new booking), it becomes non-refundable, unfortunately. You can still always use the remaining part of the credit towards another rental, though.

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Can I get a refund if I haven’t used the Booking Credit?

Yes, if you have not used any of your Booking Credit, you may receive a refund of the original amount that you paid anytime (Note: this does not apply to the extra or bonus added to the original amount you paid).

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What if the amount due is more than the balance of my Booking Credit?

If you book a hire car whose amount of payment due at the time of booking is more than your available Booking Credit, you will need to pay the difference via an acceptable payment method. Please note that any refund provided in relation to this new booking will be given solely in the form of Booking Credit.

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What type of driver's license do I need?

A full driver’s license is always required and in some locations, an International Driving Permit may be necessary. After searching for a car in your desired location and with your dates, you can check the provider’s Rental Conditions for more information. When using an International Driving Permit, you also need to carry your local driver's license. Neither a printed copy nor a mobile scan of the license will be accepted.

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How old do I have to be to rent a car?

The best way to find the answer to this question is to correctly enter your age when searching for a rental car on our website. When you search for a car on our website, you can also find the information in the Rental Conditions.

Usually, drivers must be between 30 and 65 years old. If you are either younger than 30 or older than 65, we strongly recommend checking the rental conditions to make sure that you will be allowed to rent a car or find out if there will be additional charges.

Remember that it is very important to select the driver’s age prior to searching. If you do not, you might be offered cars that will, in fact, be unavailable to you because of age restrictions.

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Will I need my passport to pick up a car?

In general, the requirements for renting a car are the same as the requirements to enter a country. Your passport is needed to enter the country when you are traveling and you will also need it to rent a car.

In some countries, like members of the European Union, a National ID card or some other identification may be sufficient.

Remember that you will need the original identification document, not a copy.

If you are renting in your own country, other types of identification, such as your driver's license, may be sufficient.

 
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Can I rent a car if I do not have a credit card?

Unfortunately, in many cases, you can not. Many rental companies only accept credit cards in order to protect themselves financially.

However, some rental companies do accept debit cards for payment and deposit while others will accept debit cards only if you purchase their full insurance. You can find this information in the Rental Conditions.

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Will I have to leave a deposit when I pick up the car?

Most rental providers do require a deposit for security reasons. If you choose Full Coverage with Discover Cars, the deductible for your rental car will be covered, but you will still be expected to leave the full deposit when you pick up the car. 

Information about the exact amount of the deposit will usually be stated during the booking process and on your Voucher. The deposit amount depends on the type of car that you choose, the country you travel in, and the rental company you select.

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Where can I find my rental conditions?

On the desktop version of our website, you can find a link to the rental conditions underneath the picture of the car. On the mobile version, the rental conditions can be found under the logo of the provider.

Click the blue text that says Rental Conditions and a new tab will open that provides this information in detail.

The rental conditions will also be sent to you with your voucher after the rental is confirmed by the provider.

You will also be able to download your voucher along with the rental conditions from the My Booking section.

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Will I have to pay for anything when I pick up my rental?

It depends on the product selected on our website. Currently, Discover Cars has two types of payment: 

1) Full Prepayment: you will pay the entire cost of the car rental online. When picking up the car, you will only have to leave a security deposit and pay for any optional equipment (GPS, child seats, additional driver, etc.).

2) Partial Prepayment: At the time of booking, you will be required to pay part of the total cost plus the cost of Full Coverage, if purchased. At the car rental desk, you will pay the remaining balance and leave a security deposit.

 We list a price breakdown on your Voucher so you’ll always know the exact amount that must be paid at pick-up.

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Can I cross borders with my rental car?

Some rental providers offer the possibility to cross international borders with your rental car while others do not. The best way to find out is to check the rental conditions for each specific car. Just click on the Rental Conditions link.

If crossing borders is allowed, additional fees may apply to cover extra insurance policies, taxes, etc. If you cross a border with your rental car without informing the car provider, any insurance you have purchased will become invalid and you will be fully responsible for any possible damages or charges that occur.

You can also include a question about the possibility of crossing borders when you are making a booking, just click on “Additional requirements” to add a comment. Our Customer Support team will look into it and get back to you with the answer.

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Can I add optional extras to my rental?

You can add extras on the booking page after you have selected your rental car. It is important to remember that extras are subject to availability at the time of pick-up. In most cases, they will be available, but occasionally, they may not be. You can also choose to add extras if they are available when picking up the car.

For our customers, the most popular extras are GPS, baby seats, child seats, and booster seats. 

If you do not see any extras available, contact our Customer Support team.

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What happens if my flight is delayed or cancelled?

If your flight has been delayed, it is your responsibility to contact the car rental company and inform them of the delay. You will find their contact information on your booking voucher. If you are unable to contact the car provider, you can contact our Customer Support team and we’ll do our best to inform them. Bear in mind that if you do not arrive on time or do not inform the car rental company about the delay, your reservation will be automatically canceled and considered as a no-show.

Please check in Rental Conditions to see what the grace period for your rental is. (Grace period is an extra amount of time you are given in case of being late.)

If your flight was canceled, the first thing to do is to contact our Customer Support team. Inform us about the cancellation before the original pick-up time, and we will do our best to inform the car provider about your situation. We’ll also ask them to hold the car for you for pick-up the following day. Do note that you will still have to pay for the first day as the car was reserved for you.

We can also try to find a different car for you. In this case, the new price will usually be higher than the original price because the car will be needed within a short period of time. But we will give you a new Voucher without charging another prepayment.

In the event of a delayed or canceled flight, we advise you to contact your airline to check the compensation procedure in the country where you’re traveling.

Bear in mind that flight delays and cancellations are out of our control and Discover Cars is not responsible for any problems or additional costs incurred due to airlines.

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What is my rental car’s fuel policy and can I change it?

Different car providers have different fuel policies and customers are usually offered several options. The fuel policy will always be shown underneath the picture of each offer. Some of these are the following:

Full to Full: In this case, the fuel tank will be full when you pick up the car, and the company will expect you to drop off the car with a full tank. 

Same to Same: In this case, the fuel tank will be provided with a certain amount when you pick up the car, and you’ll be expected to return the car with the same amount of fuel. 

Full to Empty (also known as pre-purchase): With this option, you will have to pay for a full tank of fuel before you pick up the car. If you return the car with unused fuel in the tank, you may or may not be compensated for it—this varies by car provider.

Pre-purchase with a partial refund: In this case, you pay for a full tank and are allowed to return the car with any amount of fuel in the tank, from empty to full. If you choose this option, you will have to pay a service fee, but you will be compensated for any unused fuel in the tank when you return the car.

In some countries, companies are not allowed to charge extra fees for any missing fuel, while it is allowed in others. It is always best to consult the rental conditions before you rent a car. You will find these when you do a search for a rental on our website. Just click on the Rental Conditions to see more information about the car's fuel policy.

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What should I do if my car breaks down or I am involved in an accident?

If your rental car breaks down, you should contact the breakdown assistance service of the rental company. Their contact information should be stated on your rental agreement. You should also contact the car rental provider to find out how your rental car will be replaced.

If there has been an accident and someone needs medical assistance, the first thing to do is contact emergency services. After that, contact the police and then contact your car rental provider.

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Can I extend my booking?

If you need an extension of your rental before picking up the car, you can contact our Customer Support team, and, if possible, we will arrange to extend your reservation for you.

If you would like to extend your booking after you’ve picked up the car, you will need to contact the car rental provider and follow their procedures. Discover Cars cannot extend a booking that has already begun. We can only create another reservation for you, but this means that you would have to return to the car rental facility to renew the rental agreement or collect a new car. 

If you have Full Coverage with us and you have extended the rental with the provider, we strongly recommend that you contact us and extend the coverage as well so you are fully protected for the remaining period of your rental.

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Can I pick up the car earlier than originally agreed?

If you contact our Customer Support team in advance, we might be able to modify your booking so that you can pick up the rental earlier than originally agreed. If you do not contact us and instead go directly to the car rental provider, you might find that the car is not yet available, that the rental office is closed, or that they’re busy with another customer who was scheduled to come in before you. For these reasons, you might have to wait until the original pick-up time.

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Do I get a refund if I return my car early?

No, usually car rental companies will not refund you any money for returning the car earlier. Contact the car provider directly to find out more.

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How do I make a Full Coverage claim?

It’s easy to file a claim under Full Coverage with Discover Cars. If you purchased Full Coverage and need to make a claim, simply send an email to customer_satisfaction@discovercars.com within 28 days of dropping off the car and attach the following documents:

 

The rental agreement you signed when you picked up the car (ask the rental company for a copy if you don’t have one) 

The rental company’s assessment of the car’s condition when you picked it up and when you returned it 

The invoice from the rental company charging you for damage or other fees -

A statement or receipt(s) showing payment of the charges for damage or other fees

Your bank account details (including bank name and address, account number/IBAN, SWIFT code, and any other information needed to make an international wire transfer) or your PayPal address. 

A detailed account of the incident (include photographic and video evidence, if you have it)

A written police report (if applicable)

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What should I do if my car breaks down or I am involved in an accident?

If your rental car breaks down, you should contact the breakdown assistance service of the rental company. Their contact information should be stated on your rental agreement. You should also contact the car rental provider to find out how your rental car will be replaced.

If there has been an accident and someone needs medical assistance, the first thing to do is contact emergency services. After that, contact the police and then contact your car rental provider.

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When will my security deposit be released?

Most rental companies hold/charge a security deposit on the main driver’s credit card for the duration of the rental period. 

Usually, it is not taken from your account but only held for security measures. If there is no damage to the car, it should be released within 20 business days after drop-off.

Please note that if the deposit was only held on your account, the release of funds will not show as a new transaction but the amount will no longer be frozen on your account.

If you have returned your rental car less than 20 days ago, please wait a few more days for the deposit to be released. If you do not receive your deposit back within 20 business days, please contact your bank or send us an email.

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Do I get a refund if I return my car early?

No, usually car rental companies will not refund you any money for returning the car earlier. Contact the car provider directly to find out more.

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What if I have been charged extra for my rental?

If you have been charged for something not listed on your Voucher and don’t understand why you have been charged, you can contact our Customer Support team. We will ask you to provide the invoice issued by the car rental company for these charges as well as other relevant documents. We’ll analyze all the information and evaluate the situation point by point. If a mistake was made by the car rental provider, we advise you to contact the car rental company directly. If no mistake was made, we will help you understand the exact reason for the charge.

It’s important that you familiarize yourself with the rental conditions before you travel. When you search for a rental on our website, you will find a link to these Rental Conditions. If you choose to purchase an additional service from the rental provider when picking up the car, make sure you understand how much this service will cost and if there are any potential fees for not following the agreement.

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How can I apply for damage compensation?

If you purchased Full Coverage and need to make a claim, simply send an email to customer_satisfaction@discovercars.com within 28 days of dropping off the car and attach the following documents:

1. The rental agreement you signed when you picked up the car (ask the rental company for a copy if you don’t have one) 

2. The rental company’s assessment of the car’s condition when you picked it up and when you returned it 

3. An invoice from the rental company charging you for damage or other covered fees 

4. A statement or receipt(s) showing payment of the charges 

5. Your PayPal or bank account information (including the bank’s name and address, account number/IBAN, SWIFT code, and any other information necessary for an international wire transfer) 

6. A detailed description of the incident (include photographic and video evidence, if you have it) 

7. A police report (if applicable)

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